[Remote] Product Manager II - Communications Center Automation

Note: The job is a remote job and is open to candidates in USA. Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. As a Product Manager II, you will streamline the workflow of non-emergency and emergency phone calls, managing product strategy and ensuring alignment with customer needs.

Responsibilities

• Define the product's vision and strategic direction, ensuring alignment with company objectives and customer needs
• Clearly articulate the business case and customer value for each initiative or feature
• Serve as the recognized subject matter expert on the product, the market, and the competitive landscape
• Translate product strategy into actionable plans, determining what to build and when to release it
• Build and maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers
• Gather input from customers, internal stakeholders, and market research to shape the roadmap
• Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards
• Collect and curate ideas from customers, sales, and internal stakeholders for the backlog
• Prioritize features by balancing user value, development effort, time to market, and competitive differentiation
• Track and evaluate product performance including feature adoption, customer satisfaction, and churn/renewal drivers
• Run trials, pilots, and MVPs to validate assumptions before broader launches
• Perform ongoing market and competitor research
• Collaborate internally with engineering, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team
• Engage externally with customers, end-users, and partners to gather feedback and ensure the product meets real-world needs
• Promote the product through training, sales enablement, webinars, and direct customer interactions

Skills

• Bachelor's degree in computer science, Business, or related field
• A minimum of 5–7 years of experience in a Product Management role
• Proven experience overseeing elements of the product development lifecycle
• Strong understanding of Agile frameworks, particularly Scrum or Kanban
• Experience with tools like JIRA, Confluence, or similar
• Highly effective cross-functional team collaboration skills
• Exceptional writing and presentation skills
• Strong organizational skills and attention to detail
• Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus
• Experience with Aha! Product Management software
• Familiarity with software engineering concepts such as APIs, databases, and cloud
• Experience with Call Center software such as ACD, IVR and AI bots
• Demonstrated experience using AI tools to accelerate product workflows, including requirements generation, research synthesis, and user story drafting
• Familiarity with AI-native or spec-driven development (SDD) practices is a plus

Benefits

• Comprehensive benefits offering
• Variable compensation such as incentive plans or discretionary performance bonuses
• Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment

Company Overview