Remote Customer Service Representative – Payments & Digital Strategy – arenaflex Credit Union (Remote)

About arenaflex – A Global Leader in Aviation and Financial Services

At arenaflex, we connect people, places, and possibilities across the globe. As a premier airline and financial services provider, arenaflex has built a reputation for safety, reliability, and innovation. Our Credit Union division extends that legacy by delivering member‑focused banking solutions that empower individuals and families to achieve their financial goals. Whether you’re soaring through the skies or navigating the world of digital payments, arenaflex is committed to creating an inclusive, forward‑thinking workplace where every employee can thrive.

Why This Role Is a Perfect Fit for You

Joining the Payments and Digital Strategy team at arenaflex Credit Union means you’ll be at the heart of a dynamic operation that processes millions of transactions each day. You’ll work remotely, enjoy flexible scheduling, and have the opportunity to develop expertise in areas such as ACH processing, fraud resolution, and member services. If you love solving complex problems, delivering exceptional customer experiences, and growing your career in a supportive environment, this role is designed for you.

Key Responsibilities

• Perform daily data entry and reconciliation tasks to ensure accurate transaction processing.
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other financial institutions.
• Assist multiple departments with fraud investigations, member inquiries, and general ledger adjustments.
• Manage member cases and service tickets, providing timely and courteous resolutions.
• Adhere to NACHA rules, Federal banking regulations, and internal compliance policies.
• Process loan payments, multi‑account deposits, credit card statements, and a variety of examinations including IRA, bankruptcy, and payoff reviews.
• Review, approve, and post Remote Deposit Capture, Mobile, ATM, and other image‑enabled transactions.
• Log, analyze, and post significant GL account changes or reversals.
• Execute stop‑pay requests and check batch processing.
• Complete daily balancing and department close procedures.
• Gather necessary information from members to ensure accurate and timely processing of domestic and international fund transfers.
• Research and verify inbound and outbound fund transfer data.
• Communicate with members to facilitate fund transfers, ensuring compliance with applicable regulations.
• Maintain confidentiality and security of all member accounts and related data, complying with the Bank Secrecy Act and other relevant statutes.
• Process returned deposits, review member inquiries on draft changes, and confirm member details for outgoing transfers.
• Handle daily processing of workflows related to overdue returns, receipt issuance, overseas collections, and prison fees.

Essential Qualifications

• Education: High school diploma or GED required; additional coursework in finance or business is a plus.
• Technical Skills: Proficient with Microsoft Office Suite (Word, Excel, Access, PowerPoint). Intermediate Excel abilities are essential for data analysis and reconciliation.
• Experience: Demonstrated ability to work long hours when business needs demand it.
• Customer Service: Strong interpersonal skills with a proven track record of delivering high‑quality member support.
• Analytical Ability: Comfortable performing mathematical calculations, analyzing data, and identifying discrepancies.
• Compliance Awareness: Understanding of banking regulations, including NACHA, BSA/AML, and the Bank Secrecy Act.
• Self‑Motivation: Ability to work independently with minimal supervision while maintaining high performance and attendance.

Preferred Qualifications

• Previous experience in a customer or member service role within a banking or credit union environment.
• Familiarity with banking software platforms such as Episys or Symitar.
• Experience processing ACH and wire transfers.
• Knowledge of credit union operations, loan processing, and member account management.
• Certification or training in fraud detection, compliance, or financial services.

Core Skills & Competencies

• Communication: Clear, professional interaction with members, vendors, and internal teams.
• Prioritization: Ability to manage multiple tasks, meet tight deadlines, and thrive under pressure.
• Problem‑Solving: Quick identification of issues and implementation of effective solutions.
• Team Collaboration: Willingness to cross‑train and support colleagues across the department.
• Attention to Detail: Meticulous data entry and verification to ensure transaction integrity.
• Adaptability: Comfortable working in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

arenaflex is committed to your professional development. In this role, you will gain exposure to:

• Advanced ACH and wire processing techniques.
• Regulatory compliance frameworks and audit preparation.
• Fraud detection tools and best practices.
• Cross‑functional collaboration with finance, IT, and risk management teams.
• Leadership pathways that can lead to senior analyst, team lead, or operations manager positions.

We also provide access to online learning platforms, mentorship programs, and tuition reimbursement for relevant certifications.

Work Environment & Culture at arenaflex

Our remote workforce enjoys a flexible, results‑oriented culture. arenaflex values diversity, inclusion, and employee well‑being. Highlights of our culture include:

• Inclusive Community: Over 20 Employee Resource Groups (ERGs) that celebrate diverse backgrounds and foster networking.
• Work‑Life Balance: Remote work options, flexible scheduling, and generous paid time off.
• Health & Wellness: Comprehensive health, dental, vision, and mental health benefits from day one, plus wellness programs and virtual fitness classes.
• Recognition: Regular employee appreciation events, performance awards, and peer‑to‑peer recognition platforms.

Compensation, Perks & Benefits

We offer a competitive hourly wage ranging from $22 to $35 per hour, commensurate with experience and skill set. In addition to base pay, arenaflex provides a robust benefits package that includes:

• Travel Perks – Access to 365 destinations on over 6,800 daily flights across arenaflex’s global network for you, your family, and friends.
• Health Benefits – Medical, dental, vision, prescription, and telehealth services starting on day one.
• Retirement Savings – 401(k) plan with company match after one year of service.
• Employee Assistance Program – Confidential counseling, legal resources, and financial advice.
• Pet Insurance – Coverage for your furry companions.
• Discount Programs – Savings on hotels, car rentals, cruises, and more.
• Continuous Learning – Access to webinars, certifications, and internal training resources.

How to Apply

If you’re ready to embark on a rewarding career with arenaflex, we encourage you to submit your application today. Showcase your passion for member service, your analytical mindset, and your commitment to excellence.

Apply Now – Join arenaflex!

Conclusion – Your Next Adventure Starts Here

At arenaflex, you’ll be part of a global community that values innovation, integrity, and inclusion. This remote Customer Service Representative role offers you the chance to develop specialized financial skills, work alongside industry experts, and enjoy the flexibility of a home‑based position. Take the next step in your career journey—apply today and help us deliver exceptional service to millions of members worldwide.