Experienced Bilingual French & Spanish Customer Experience Representative – Remote Fashion & E-Commerce Support

Join arenaflex and Power the Brands of Tomorrow

Are you ready to launch the next chapter of your professional journey with a global technology and services innovator? arenaflex is a worldwide leader that partners with the world’s most recognized brands — the names you interact with every single day — to elevate their businesses through intelligent technology, integrated solutions, and exceptional customer experiences. Operating in more than 70 countries, arenaflex is at the intersection of innovation, customer obsession, and human potential.

We are now hiring a Bilingual French & Spanish Customer Experience Representative to join our dynamic remote team in Spain. If you are fluent in French, Spanish, and English, possess a genuine passion for fashion, and thrive in a customer-centric environment, this is your opportunity to become a game-changer at arenaflex. You will be working from the comfort of your home anywhere in Spain while supporting prestigious fashion and lifestyle clients who rely on arenaflex to deliver flawless post-purchase customer care.

Your Mission: Deliver Exceptional Customer Experiences

As a Customer Experience Representative at arenaflex, you will be the frontline voice and brand ambassador for some of the most exciting names in fashion, luxury, and e-commerce. Every interaction you have will shape how customers perceive the brand, and you will play an instrumental role in building long-lasting loyalty. Your day will be filled with meaningful conversations, problem-solving opportunities, and the chance to make a real impact.

Key Responsibilities

• Handle a steady volume of incoming customer contacts through telephone, email, and chat channels, addressing inquiries and resolving issues with professionalism and empathy.
• Log detailed call information into our advanced call management systems, ensuring accurate documentation and timely response within agreed service level agreements (SLAs).
• Maintain deep service and product knowledge related to the specific applications, tools, and offerings tied to each individual client account.
• Develop a thorough understanding of each customer profile to deliver highly personalized, context-aware communication.
• Consistently uphold contractual SLAs while balancing speed, accuracy, and quality.
• Act as a true Brand Ambassador, embodying the values, tone, and personality of the fashion brands you represent.
• Identify opportunities to enhance the customer journey and provide constructive feedback to internal teams.
• Collaborate with cross-functional colleagues to escalate complex issues and ensure customer satisfaction.
• Stay current with evolving fashion trends, product launches, and seasonal campaigns to better serve customers.

What You Bring to arenaflex

arenaflex seeks individuals who are passionate about customer service and fashion alike. We are looking for a well-rounded professional with a strong service orientation, an analytical mindset, and a natural ability to connect with people from all walks of life.

Essential Qualifications

• Proficient or bilingual fluency in French and Spanish, with an advanced command of English (written and spoken).
• Strong disposition and enthusiasm for working in a fast-paced customer service environment.
• Excellent teamwork and collaboration skills, with a willingness to support colleagues and contribute to a positive team culture.
• Outstanding customer care skills — the ability to actively listen, understand customer needs, and deliver thoughtful, effective solutions.
• A sense of ownership and accountability, with the ability to take calls from initiation through to resolution or appropriate escalation.
• Initiative, availability to receive ongoing training, and a high degree of adaptability.
• Proven expertise in client services, ideally with prior experience in fashion, luxury, or boutique environments.
• A genuine interest in and passion for fashion, along with strong knowledge of the latest trends, designers, and seasonal collections.
• Demonstrated experience in e-commerce client service, particularly in after-purchase support (returns, exchanges, refunds, delivery inquiries).
• Strong emotional intelligence, with the ability to identify customer concerns, empathize, and provide tailored solutions.
• Solid experience working with payment method platforms and processing transactions securely.
• Working knowledge of CRM software and customer management tools.

Preferred Competencies

• Prior remote work experience and the self-discipline required to thrive in a home-based environment.
• Familiarity with fashion e-commerce platforms and luxury brand standards.
• Comfort with multi-tasking across various digital tools and communication channels.
• A continuous improvement mindset with a passion for exceeding customer expectations.

Why Choose arenaflex? Your Career, Your Growth, Your Future

At arenaflex, we believe that when our people thrive, our clients and their customers thrive. That’s why we invest heavily in the development, well-being, and success of every team member. We don’t just offer jobs — we build careers.

Career Growth and Learning Opportunities

• Approximately 80% of our managers and senior leaders have been promoted from within the organization. Your growth path is real and attainable.
• Access to a wide range of FREE Learning and Leadership Development programs designed to help you realize your full potential.
• Specialized courses, language classes, and certifications to support your professional and personal development.
• Mentorship from experienced leaders who are committed to your success.
• Clear career pathways in customer experience, team leadership, quality assurance, training, and operations management.

Compensation and Benefits

• Full-time permanent contract: 39 hours per week, Monday through Friday, 9:00 to 18:00.
• Competitive base salary: €18,400 gross per year, plus the potential to earn up to €1,200 gross per year in performance bonuses.
• 100% remote work — the opportunity to work from home anywhere in Spain, giving you the flexibility to design your work-life balance.
• Comprehensive, fully paid training on the company, the project, and the tools you will use daily.
• Bring-a-friend (referral) bonus opportunities.
• Career development programs, specialized courses, and continuous language training.
• A supportive, inclusive, and diverse work culture that celebrates individuality and teamwork.

Life at arenaflex: Our Culture and Values

arenaflex is proudly united as one team, one company, globally. We believe that diversity is our strength and inclusion is our foundation. We are committed to fostering a work environment that is free from discrimination and harassment, where every candidate and employee has an equal opportunity to succeed.

Our culture is built on a passion for excellence, a commitment to innovation, and a deep respect for the individuals who make our success possible. We are game-changers — people who challenge the status quo, embrace new ideas, and consistently push the boundaries of what is possible. When you join arenaflex, you join a global community of over 440,000 talented professionals who proudly call arenaflex their employer of choice.

We celebrate achievements big and small, recognize individual contributions, and create opportunities for our people to shine. Whether you are supporting a customer, leading a team, or developing a new process, your work will have a meaningful impact on our clients, their customers, and the broader communities we serve.

Your Next Step Starts Here

If you are a motivated, fashion-savvy, customer-focused professional with fluency in French, Spanish, and English, we want to hear from you. This is more than a job — it is an invitation to grow, to be inspired, and to help shape the future of customer experience for some of the world’s most iconic brands.

At arenaflex, you will discover the best version of yourself. You will build a career you can be proud of, develop skills that last a lifetime, and join a company that is truly invested in your success.

Apply today and become a game-changer at arenaflex. Your future begins now.

arenaflex is an equal opportunity employer. We are committed to equal employment opportunities for all candidates and to creating a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.