Customer Support Associate – Weekend Shift (Friday through Monday) – Remote – Chicago – Join arenaflex

About arenaflex – Transforming Real‑Estate Services with Technology

arenaflex is a rapidly expanding leader in the real‑estate services sector, blending cutting‑edge technology with hands‑on property management expertise. Our proprietary platform gives clients a single, intuitive dashboard to monitor portfolios, approve project estimates, track real‑time progress, and pay vendors—all in one secure location. Beyond the software, arenaflex delivers comprehensive property services—including renovations, turn‑overs, and maintenance—for both residential and commercial properties across the nation.

Following the strategic acquisition of a leading facilities‑maintenance technology firm, arenaflex now supports more than 250,000 properties, processes roughly 2.5 million repair and maintenance orders annually, and completes close to 20,000 renovation and turn projects each year. This scale gives our team a unique opportunity to impact millions of residents, property owners, and vendors while working within a vibrant, fast‑growing organization.

Why This Role Matters

Every day, residents encounter everyday issues—a leaky pipe, a malfunctioning thermostat, or a broken lock. They can submit a work order through a mobile app, a desktop website, or by calling a friendly voice on the other end of the line. As a Customer Support Associate, you are the critical bridge that moves those work orders from “reported” to “resolved.” Your communication, problem‑solving, and coordination skills ensure that vendors are dispatched promptly, residents stay informed, and the entire process runs smoothly.

Key Responsibilities

In this weekend‑focused, remote position, you will split your time across several core activities. The percentages below are approximate and may shift based on business needs.

• Message Management (≈ 40 %): Respond to inbound messages from vendors, clients, and residents via chat, email, and internal ticketing systems. Take decisive actions to advance each work order toward completion.
• Outbound Vendor Calls (≈ 20 %): Proactively call vendors to confirm availability, capacity, and ability to meet required timeframes. Document confirmations and update the work order status accordingly.
• Resident Outreach (≈ 20 %): Initiate contact with residents through phone, email, or text to gather additional details, provide status updates, and ensure satisfaction throughout the repair journey.
• Work Order Qualification (≈ 10 %): Review each new work order for duplicates, warranty coverage, client‑specific directives, and resident responsibility. Flag any inconsistencies for escalation.
• Inbound Call Handling (≈ 5 %): Answer calls from residents, vendors, and internal clients, delivering courteous, accurate, and timely assistance.
• Team Collaboration (≈ 5 %): Participate in weekly team meetings that blend fun team‑building activities, open‑forum Q&A, and policy or procedure updates.

Essential Qualifications

• Demonstrated critical‑thinking ability and a knack for rapid decision‑making in a high‑volume environment.
• Proven capacity to complete 100–120 follow‑up tasks per day while maintaining accuracy.
• Exceptional attention to detail, validated by regular quality‑assurance checks.
• Resourcefulness in leveraging internal knowledge bases for client‑specific rules and knowing when to involve management or cross‑functional teams.
• Strong empathy and a high level of care for all partners—residents, clients, and vendors alike.
• Adaptability to weekly changes driven by evolving client needs or technology updates.
• High school diploma required; an associate’s degree or undergraduate coursework is preferred.

Preferred Skills & Competencies

• Excellent written and verbal communication skills, with the ability to convey technical information in plain language.
• Comfort with multi‑channel communication tools (phone, email, SMS, chat platforms).
• Basic familiarity with property‑management or facilities‑maintenance terminology.
• Proficiency in navigating web‑based dashboards and ticketing systems.
• Strong organizational skills and the ability to prioritize competing tasks under tight deadlines.
• Team‑oriented mindset with a willingness to share knowledge and support peers.
• Tech‑savvy attitude—quickly learning new software features and updates.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Support Associate, you will have access to:

• Structured onboarding that pairs you with a seasoned mentor for the first 90 days.
• Ongoing training modules covering advanced communication techniques, conflict resolution, and product knowledge.
• Opportunities to cross‑train with the Dispatch and Follow‑Up teams, broadening your operational insight.
• Clear pathways to senior support roles, team lead positions, or specialized tracks such as Vendor Relations Management or Client Success.
• Regular performance reviews that include personalized development plans and tuition‑reimbursement options for relevant certifications.

Work Environment & Culture at arenaflex

Even though this role is remote, arenaflex fosters a collaborative, inclusive, and vibrant culture. Our core values revolve around empathy, curiosity, reliability, and continuous improvement. Highlights of our workplace include:

• Inclusive Community: A diverse workforce where every voice is heard and respected.
• Flexibility: Weekend‑shift scheduling that allows you to maintain a work‑life balance while still contributing to a fast‑moving operation.
• Recognition Programs: Monthly “Customer Hero” awards, peer‑to‑peer shout‑outs, and performance bonuses.
• Virtual Social Events: Team‑building games, coffee chats, and wellness challenges that keep remote employees connected.
• Transparent Communication: Open‑forum meetings where leadership shares company updates, strategic direction, and answers employee questions.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to support your health, financial security, and personal well‑being.

• Base Salary: Competitive hourly wage commensurate with experience.
• Health & Wellness: Medical, dental, vision, life, and disability insurance options.
• Retirement Savings: 401(k) plan with company matching contributions.
• Paid Time Off: Generous vacation allowance, federal holidays, and floating holidays to celebrate personal milestones.
• Family Support: Maternity and paternity pay, as well as parental leave policies.
• Professional Development: Access to online learning platforms, certification reimbursements, and internal career‑advancement programs.
• Tools for Success: Company‑provided laptop, headset, and high‑speed internet stipend to ensure a productive remote workspace.

Our Commitment to Diversity & Inclusion

arenaflex is intentional about attracting, developing, and retaining talent from a wide range of backgrounds. We celebrate differences and believe that a diverse team drives better ideas, stronger problem‑solving, and a richer workplace experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or genetic information.

Ready to Join arenaflex?

If you thrive in a fast‑paced environment, love helping people solve real‑world problems, and are eager to grow your career with a forward‑thinking, technology‑driven leader in property services, we want to hear from you. Apply today and become a vital part of arenaflex’s mission to deliver seamless, reliable, and human‑centric support to millions of residents and property owners.

Apply Now – Start Your Journey with arenaflex!