[Remote] Sr Product Manager (Patient Experience)
Note: The job is a remote job and is open to candidates in USA. Henry Schein One is a global leader in dental management, analytics, communication, and marketing software. They are seeking a Sr Product Manager for their Patient Experience team to build products that enhance patient interactions and streamline dental practice operations.
Responsibilities
- Conduct in-depth customer research and interviews to uncover patient and practice needs, focusing on solutions that address complete challenges for patients and dental providers
- Deep discovery with dental practices and patients to understand where the real friction lives — and build solutions that address whole problems, not just symptoms
- Data-informed prioritization that connects product bets to measurable outcomes: more bookings, less admin work, better patient retention
- Cross-functional collaboration with engineering, design, marketing, and sales to take features from idea to launch to iteration
- Clear, durable artifacts — PRDs, roadmaps, strategy docs, etc. that keep leadership and partners aligned
- A sharp eye on the competitive landscape in dental tech and digital patient experience, ensuring we stay ahead of the curve
- Mentorship and knowledge-sharing that lifts the whole PM team
- Champion the voice of the patient and practice in every product decision, ensuring our solutions deliver actionable insights that optimize both operations and patient care
Skills
- 4+ years of product management experience shipping B2B software, ideally in healthcare, communications, or a digital experience platform
- A track record of outcomes, not just outputs - reduced manual tasks, improved engagement metrics, increased conversions, happier users
- Fluency in cross-functional leadership within a matrixed org: you know how to align without authority and move things forward across business units
- Strong instincts for discovery and validation - you don't assume you know what customers need; you go find out, and you let the data shape your conviction
- A bias toward action: you make thoughtful decisions quickly, break big bets into testable increments, and don't let perfect be the enemy of shipped
- Communication skills sharp enough to speak fluently with engineers, executives, and customers - often about the same product, in the same week
- Commitment to continuous growth - you seek out feedback, reflect on it honestly, and get better
- Bachelor's Degree in a related field
- Experience with Twilio or similar communications platforms
- Experience building or integrating AI-powered features
- Familiarity with agentic workflows
- A point of view on where LLMs and automation create real leverage in healthcare workflows
Benefits
- Bonus target not reflected in the range
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- Paid Time Off (PTO)
- Sick Leave (if applicable)
- Paid Parental Leave
- Short Term Disability
- Income Protection
- Work Life Assistance Program
- Health Savings and Flexible Spending Accounts
- Education Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
Company Overview
- Henry Schein One is the world's largest dental practice management software company. It was founded in 2018, and is headquartered in American Fork, Utah, USA, with a workforce of 1001-5000 employees. Its website is http://www.henryscheinone.com/.
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