Customer Service Scheduler and Office Administrator
Help Homebuyers Move Forward with Confidence For over 28 years, Pillar To Post Home Inspectors – The Capuano Team has been one of the most trusted home inspection companies in the Greater Cincinnati region. Our mission is simple: We help homebuyers, sellers, and real estate professionals make informed decisions through exceptional service, clear communication, and professional home inspections. We are seeking a full-time Remote Inspection Scheduler who thrives on helping people, enjoys fast-paced customer interactions, and takes pride in delivering an outstanding client experience. Position Overview As an Inspection Scheduler, you will be the first point of contact for many of our clients and Realtor partners. Your primary responsibility is to answer incoming calls, schedule home inspections, coordinate logistics, and provide a warm, professional experience that builds trust from the very first conversation. This is not simply an administrative role. You will play a key part in helping clients choose the right inspection services while supporting our team of inspectors and real estate professionals.
What You'll Do
Client Communication
- Answer inbound phone calls, emails, text messages, and online inquiries
- Guide homebuyers and Realtors through the inspection scheduling process
- Explain inspection packages and additional services
- Build rapport and provide a caring, professional customer experience
- Respond quickly to customer questions and concerns
Scheduling & Coordination
- Schedule and confirm inspection appointments
- Coordinate inspector availability and daily routes
- Manage calendar changes, reschedules, and cancellations
- Ensure inspection details are accurate and complete
CRM & Administrative Support
- Enter and maintain accurate customer information
- Update appointment records and notes
- Monitor pending opportunities and follow-up tasks
- Assist with appointment reminders and communication workflows
Realtor Relationship Support
- Provide exceptional service to referring real estate agents
- Follow established communication standards with Realtor partners
- Help strengthen long-term referral relationships through timely communication and professionalism
What Success Looks Like
- Calls answered promptly and professionally
- High appointment conversion rates
- Accurate scheduling with minimal errors
- Exceptional customer satisfaction
- Strong communication with clients, Realtors, and inspectors
- Positive attitude and ownership of results
Qualifications
Required
- 2+ years of customer service, scheduling, inside sales, or call center experience
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Comfortable working in multiple software systems simultaneously
- Reliable internet connection and dedicated home office environment
- Professional phone presence
Preferred
- Real estate, mortgage, title, insurance, or home services experience
- CRM experience (HubSpot, Salesforce, or similar)
- Inside sales or appointment-setting experience
- Experience working remotely
Who Thrives Here You may be a great fit if you:
- Love helping people
- Enjoy talking on the phone
- Stay calm under pressure
- Are detail-oriented and highly organized
- Take initiative and solve problems independently
- Are accountable for results
- Enjoy being part of a supportive team
Our Core Values At Pillar To Post – The Capuano Team, we live our values every day:
- Help First
- Lead with Care
- Accountable for Results
- Grow, Change & Thrive
- Have Fun
Compensation & Benefits
- Full-Time Remote Position
- Competitive hourly pay based on experience
- Performance-based bonus opportunities
- Paid training
- Supportive team culture
- Opportunity for advancement and growth
How to Apply
Please submit:
- Your resume and a video why you are the best candidate to join our team
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