Senior Demand Planning Manager – Social Media Customer Support & Forecasting (Remote) – arenaflex

About arenaflex – Pioneering the Future of Consumer Goods

arenaflex is a global leader in the fast‑moving consumer goods (FMCG) sector, renowned for its iconic beverage portfolio and a relentless commitment to sustainability, innovation, and customer delight. With a presence in more than 150 markets, arenaflex blends heritage with cutting‑edge technology to deliver products that people love while championing responsible sourcing and environmental stewardship. Our culture is built on collaboration, curiosity, and a purpose‑driven mindset that empowers every employee to make a meaningful impact.

Role Overview – Senior Demand Planning Manager (Social Media Customer Support)

We are seeking a seasoned demand planning professional to lead the integration of social‑media‑driven customer insights into our forecasting and supply‑chain processes. This is a fully remote, full‑time position based in the United States, reporting to the Regional Director of Demand Planning for the Americas Business Unit. The role will partner with cross‑functional teams—including sales, marketing, supply chain, finance, and IT—to translate real‑time consumer sentiment from social platforms into actionable demand plans that drive profitability, reduce waste, and enhance the overall customer experience.

Key Responsibilities

• S&OP Process Leadership: Own the end‑to‑end Sales & Operations Planning (S&OP) cycle for the Americas BU, ensuring alignment of demand forecasts with supply capabilities and financial targets.
• Social Media Insight Integration: Capture, analyze, and embed social‑media sentiment, trending topics, and consumer feedback into demand forecasts using advanced analytics tools.
• Forecast Development & Maintenance: Build long‑range and short‑term demand plans in Anaplan (arenaflex’s demand planning platform) and SAP, meeting all required cut‑off dates with agreed‑upon accuracy thresholds.
• Data Governance: Maintain the integrity, timeliness, and accuracy of all demand planning data within Anaplan, ensuring compliance with internal data‑quality standards.
• Scenario Planning & Risk Management: Conduct “what‑if” analyses for new product introductions (NPD), product discontinuations, supply constraints, and inventory obsolescence, presenting risk‑adjusted recommendations to senior leadership.
• Cross‑Functional Collaboration: Partner with Marketing and Commercial teams to provide demand insights for promotional campaigns, product launches, and market‑entry strategies.
• Continuous Improvement: Lead initiatives to enhance forecasting accuracy, reduce forecast bias, and streamline the demand planning process through automation and best‑practice adoption.
• Stakeholder Communication: Prepare and deliver clear, data‑driven presentations to executives, sales leaders, and supply‑chain partners, translating complex analytics into actionable business decisions.
• Mentorship & Team Development: Coach junior planners and analysts, fostering a culture of analytical rigor, curiosity, and collaborative problem‑solving.

Essential Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Economics, Data Science, or a related field.
• Minimum of 5 years of progressive experience in demand planning within an FMCG or retail environment.
• Proven expertise in demand planning tools such as Anaplan, SAP APO/IBP, or equivalent platforms.
• Demonstrated ability to incorporate external data sources—particularly social‑media analytics—into forecasting models.
• Strong analytical mindset with advanced Excel skills and experience using data‑visualization tools (e.g., Power BI, Tableau).
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders.
• Self‑starter with a proactive attitude, capable of navigating ambiguity and delivering results in a fast‑paced environment.

Preferred Qualifications & Additional Skills

• Master’s degree or MBA with a focus on supply chain, analytics, or marketing.
• Experience in social‑media monitoring platforms (e.g., Brandwatch, Sprinklr, Talkwalker) and sentiment analysis techniques.
• Certification in demand planning or supply‑chain analytics (e.g., APICS CPIM, ISM CSCP).
• Familiarity with machine‑learning models for demand forecasting and the ability to collaborate with data‑science teams.
• Track record of leading cross‑functional projects that resulted in measurable improvements in forecast accuracy or inventory reduction.
• High proficiency in Microsoft Power Platform (Power Apps, Power Automate) for workflow automation.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and align demand plans with corporate strategy.
• Analytical Rigor: Strong quantitative skills, comfort with large data sets, and a meticulous eye for detail.
• Collaboration: Proven success working in matrixed organizations, building trust across functions, and influencing without direct authority.
• Technology Savvy: Comfortable navigating ERP systems, demand‑planning platforms, and emerging analytics tools.
• Customer‑Centric Mindset: Deep appreciation for the voice of the consumer, especially as expressed through social channels.
• Adaptability: Ability to thrive in a dynamic, remote work environment while maintaining high performance.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is shaped by your ambition and the organization’s commitment to continuous development. As a Senior Demand Planning Manager, you will have access to:

• Leadership development programs that prepare you for regional or global supply‑chain leadership roles.
• Mentorship from senior executives in the S&OP and analytics communities.
• Sponsored certifications (APICS, Six Sigma, data‑science courses) and tuition reimbursement for advanced degrees.
• Opportunities to lead high‑visibility projects, such as the rollout of AI‑driven forecasting models across the Americas.
• Cross‑functional rotations that broaden your exposure to marketing, finance, and digital transformation initiatives.

Work Environment & Culture at arenaflex

arenaflex embraces a flexible, inclusive, and purpose‑driven workplace. Our remote‑first policy empowers you to work from anywhere in the United States while staying connected through collaborative tools, virtual team‑building events, and regular “town‑hall” sessions with senior leadership. We celebrate diversity, encourage curiosity, and foster a culture where ideas are heard, tested, and scaled. Employees enjoy:

• Open‑door communication with executives and a transparent decision‑making process.
• Employee resource groups focused on sustainability, women in supply chain, and digital innovation.
• Well‑being programs that include mental‑health resources, virtual fitness classes, and flexible scheduling.
• A commitment to work‑life balance, with generous paid time off and holidays.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that reflects the value you bring to the organization. While exact figures are tailored to experience and location, the package typically includes:

• Base salary ranging from $85,000 to $110,000 annually, commensurate with expertise.
• Performance‑based annual bonus tied to forecast accuracy and business outcomes.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Retirement savings plan with company match.
• Equity participation through stock‑option grants.
• Professional development stipend, home‑office allowance, and technology reimbursement.
• Paid parental leave, adoption assistance, and flexible work‑schedule options.

How to Apply

If you are ready to blend your demand‑planning expertise with the dynamic world of social‑media analytics, we invite you to join arenaflex’s forward‑thinking team. To submit your application, please click the link below, upload your updated resume, and include a brief cover letter outlining how your experience aligns with the responsibilities and qualifications listed above.

Apply Now – Senior Demand Planning Manager (Remote)

Closing Statement – Your Next Career Chapter Starts Here

arenaflex is more than a global brand; it is a community of innovators, problem‑solvers, and purpose‑driven professionals. By joining us as a Senior Demand Planning Manager, you will play a pivotal role in shaping the future of our product portfolio, driving data‑informed decisions, and delivering the experiences our consumers love. We look forward to reviewing your application and exploring how your talent can thrive within arenaflex’s vibrant, inclusive, and growth‑focused environment.