Hiring Now: Work at Home Customer Service Agent
Key Job Details:
- Company: Workwarp
- Location: Remote
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Position: Work At Home Customer Service Agent(la)
  This a Full Remote job, the offer is available from: United States, Laos, Canada, California (USA) SALARY... $12.10 - $16.10 / hour  Position Responsibilities WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Our entry-level Contact Center Representatives are responsible for the following tasks:  Listen to customers, understand their needs, and resolve customer issues  Utilize systems and technology to complete account management tasks  Recognize sales opportunity and apply sales skills to upgrade  Explain and position the products and processes with customers  Appropriately escalate customer dissatisfaction with managerial team  Ensure first call resolution through problems solving and effective call handling Candidate Qualifications WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications  Must be 18 years of age or older  High school diploma or equivalent  Excellent organizational, written, and oral communication skills  The ability to type swiftly and accurately (20+ words a minute)  Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)  Basic understanding of Windows operating system  Highly reliable with the ability to maintain regular attendance and punctuality  The ability to evaluate, troubleshoot, and follow-up on customer issues  An aptitude for conflict resolution, problem solving and negotiation  Must be customer service oriented (empathetic, responsive, patient, and conscientious)  Ability to multi-task, stay focused and self manage  Strong team orientation and customer focus  The ability to thrive in a fast-paced environment where change and ambiguity prevalent  Excellent interpersonal skills and the ability to build relationships with your team and customers
Compensation
Details WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. Just a Few Of The Benefits  Medical, Dental, and Vision Coverage Options  Paid Time-Off  Regular Raises  Advancement Opportunity  Fun, Engaging Work Environment  Casual Dress Code  Cash and Prize Contests Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT  Must be authorized to work in the country where the job is based.  Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.  Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REAS Apply To This Job