[Remote] Senior Unified Communications Analyst
Note: The job is a remote job and is open to candidates in USA. Air Methods is a company focused on providing advanced air medical services, and they are seeking a Senior Unified Communications Analyst to oversee their unified communications infrastructure. This role involves designing, implementing, and supporting systems that facilitate voice, video, messaging, and collaboration across the organization.
Responsibilities
- Design, implement, and maintain unified communications systems including VoIP, instant messaging, and contact center platforms
- Administer and support Microsoft Teams, Cisco Webex, and related collaboration tools across the enterprise environment
- Monitor system performance, troubleshoot escalated UC incidents, and implement proactive solutions to ensure high availability and reliability
- Partner with network and security teams to ensure UC infrastructure aligns with organizational security policies and compliance requirements
- Evaluate new UC technologies, prepare recommendations, and lead implementation projects including vendor coordination and user training
- Develop and maintain technical documentation, standard operating procedures, and system architecture diagrams for all UC platforms
- Support radio systems, console equipment, disaster recovery equipment, PBX and related systems used to communicate with emergency medical services aircraft and personnel
- Interfaces with telecom, radio system vendors and console vendors to troubleshoot problems with these systems
- Other duties as assigned
Skills
- Bachelor's degree (BS/BA) from four-year college or university in Information Technology, Computer Science, or related field and 5 to 7 years' related experience and/or training; or equivalent combination of education and experience
- Minimum 5 years of hands-on experience designing and supporting enterprise UC environments, including VoIP telephony, video conferencing, and messaging platforms
- Demonstrated experience with Session Initiation Protocol (SIP), dial plan design, and call routing in a multi-site organization
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex UC issues in a fast-paced environment
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical stakeholders
- Extensive understanding of two-way radio systems, base stations, repeaters, antenna systems and remote-control methods
- Knowledge of telecom circuits
- Knowledge of dispatch console systems
- Advanced proficiency with Microsoft Teams, Cisco Unified Communications Manager (CUCM), and Microsoft Suite including Word, Excel, PowerPoint, and Outlook
- Cisco Certified Collaboration Associate (CCCA) or Microsoft Teams Administrator Associate certification preferred
- CCNP Collaboration or equivalent a plus
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