[Remote] Customer Success Facilitator / E-commerce Coach | Philippines

Note: The job is a remote job and is open to candidates in USA. Peak Support is dedicated to providing exceptional service and a positive work environment. They are seeking a Customer Success Facilitator to support customers in launching and growing AI-powered dropshipping businesses by guiding and coaching them through structured programs.

Responsibilities

• Facilitate onboarding sessions for new customers, guiding them through the client’s platform and program structure
• Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals, product research, marketing strategies, and store optimization
• Simplify technical and e-commerce concepts into easy-to-understand steps for beginners
• Track customer progress and identify opportunities for intervention or additional support
• Build strong customer relationships to drive engagement, retention, and success
• Collaborate with internal teams to provide customer feedback and improve training materials
• Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies
• Support community engagement and facilitate discussions within coaching groups

Skills

• Proven experience in facilitation, training, coaching, or customer success roles
• Strong presentation and public speaking skills
• Excellent verbal and written English communication skills
• Strong ability to create accountability and encourage action during live sessions
• High level of integrity and accuracy in CRM documentation and process tracking
• Comfortable navigating and teaching through platforms such as Wix, Base44, TeamDrop, Close, and Calendly
• Strong organizational and follow-up skills
• Experience in e-commerce, dropshipping, digital marketing, or SaaS is highly preferred
• Background in training, learning & development, or coaching
• Experience facilitating virtual workshops or webinars
• Strong understanding of online business models, paid ads, and customer journey management
• Passion for helping entrepreneurs succeed

Company Overview