[Remote] Sr. Director of Commercial Operations

Note: The job is a remote job and is open to candidates in USA. Integra Connect is a value-based, precision medicine company specializing in Health IT and digital health solutions. The Senior Director of Commercial Operations will oversee commercial operations, collaborate with cross-functional teams, and manage client-facing engagements to drive project execution in the healthcare and life sciences sectors.

Responsibilities

• Responsible for providing leadership and oversight of the organization’s commercial operations, including development, maintenance and tracking of key strategic milestones
• Manage and train staff in project execution management and statement of work support for sales. Partner with cloud, analytics, product, and sales on crafting / developing sales contracts, including outlining requirements, deliverables, timelines and project team
• Partner with finance for forecasting, budget / resource planning, variance analysis, and invoicing on an ongoing basis
• Implement new tools and software and external systems, as needed, to improve workflow for operations team
• Identify temporary agency and establish scale for supplementing staff
• Serve as day-to-day Project Lead and Account Manager on client-facing engagements
• Develop and execute on project plans, including progression towards key milestones and deliverables
• Partner with cross-functional teams such as Integra Cloud, Analytics, Product Development, Finance, and Sales to generate client deliverables and ensure on-time delivery of client outputs
• Develop and manage robust communication plans for internal and external stakeholders, including status updates and client / Integra steering committee updates
• Manage projects simultaneously while meeting project deadlines and goals
• Partner with sales lead to develop and foster relationships at new and existing accounts to identify future client opportunities
• Participate in the sales cycle from opportunity identification to SOW development in partnership with the sales team
• Mentor cross-functional team members on project management and account management
• Provide guidance, coaching, and mentorship to team members (e.g., project managers, sales, scientific content managers, analytics, medical, curation team, and product) and manage external vendors/contractors including budget oversight and quality control
• Manage 5+ direct reports (e.g., commercial operations managers and project coordinator)

Skills

• 12+ years of relevant industry experience
• 12+ years of progressing client facing experience with involvement in project management and/or client services
• Proven leadership skills and management consulting background
• Advance Degree or relevant field, MBA preferred
• Experience in the healthcare/life sciences
• Demonstrated project management experience with the ability to handle multiple projects
• Proven experience creating, reviewing, and enhancing customer facing presentations and deliverables
• Exceptional communication skills with a strong ability to translate technical and non-technical content to executive stakeholders
• Project management software experience
• Salesforce experience
• Proficient in using MS PowerPoint, Excel, and SharePoint
• Understanding of Oncology
• Travel up to 40%
• Time Zone Requirement: CST/EST residents only
• Management consulting background preferred
• PMP preferred but not required

Benefits

• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
• Paid Time Off
• 401k with employer match
• Paid Holidays and Floating Holiday

Company Overview