[Remote] Associate Solution Consultant

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Associate Solution Consultant will support the sales team by creating product demonstrations and assisting with customer engagement throughout the sales process, ensuring that business needs are met with effective solutions.

Responsibilities

• Support the sales team, RFP team, and operations team as the key technical advisor and SME for the Five9 contact center
• Support the sales team in helping prospects and partners understand what is possible on the Five9 platform
• Understand business requirements and communicate the value of solving business problems using cloud technology through charismatic demos of the Five9 CCaaS product suite
• Assist with delivering proof of concept (POCs/Trials) to prospects, collaborating with other sales engineering and product management team members as needed
• Prepare specification documents to pass implementation details on to Professional Services team
• Create content to show partners or train new team members how to implement specific requirements or best practices for building and deploying applications and solutions on the company
• Clearly distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales

Skills

• A positive ‘Can do' attitude, with a focus on keeping things simple
• Excitement for customer-facing experiences
• Ability to quickly communicate sophisticated ideas clearly to all audiences, technical or not, operators and C-level execs
• Fabulous communicator, great team player
• Confident dispensing knowledge to a highly skilled and experienced audience
• BA/BS or equivalent work experience
• Experience with APIs is a plus

Benefits

• Annual performance bonus
• Stock
• Other applicable incentive compensation plans
• Health, dental, and vision coverage, beginning on the first day of employment
• Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
• Generous employee stock purchase plan
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave

Company Overview

Company H1B Sponsorship