[Remote] Technology Management Analyst

Note: The job is a remote job and is open to candidates in USA. Amplify is a leader in K–12 education, offering innovative teaching and learning experiences. They are seeking a Technology Management Analyst to drive process optimization and system improvements across core business platforms, ensuring operational reliability and effective adoption of business systems.

Responsibilities

• Provide comprehensive product support by tracking critical issues, performing root cause analysis, and collaborating with technical teams to ensure timely resolution
• Identify and implement scalable business solutions within NetSuite ERP, Salesforce, and other core business software systems
• Serve as a subject matter expert on current-state processes, operational challenges, and supporting business systems
• Translate business needs into technical requirements, user stories, and acceptance criteria while partnering with system administrators to design thoughtful solutions
• Collaborate with business stakeholders and IT system administrators to prioritize and manage the project backlog effectively
• Develop detailed test scripts and lead the execution of User Acceptance Testing (UAT) to ensure solution quality
• Communicate project status, risks, and strategic decisions clearly to business leadership and stakeholders
• Support adoption of new functionality through stakeholder communications, live demos, and the creation of training documentation

Skills

• Bachelor's degree or equivalent professional experience
• 2+ years of experience in Business Analysis or Technology Management with strong problem-solving skills
• Demonstrated experience working with ERP systems or Salesforce
• Prior experience working within the education technology sector
• Experience leading software development or process improvement projects for cross-functional clients
• Certification in a related methodology (Lean Six Sigma, PMP, or Agile/Scrum)
• Advanced proficiency with NetSuite ERP
• Experience utilizing project management and collaboration tools (e.g., Trello, Google Workspace, MS Project) to support cross-functional coordination and project execution

Benefits

• 401(k) plan
• Competitive health insurance and mental health options
• Basic life insurance
• Paid time off
• Parental leave
• Access to best-in-class development programs
• This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

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