[Remote] Technical Consultant I

Note: The job is a remote job and is open to candidates in USA. Alkami Technology is a digital sales and service platform provider for U.S. banks and credit unions. The Technical Consultant I role involves supporting the delivery and configuration of digital banking solutions, assisting with customer requirement gathering, and collaborating with technical teams to ensure successful implementation outcomes.

Responsibilities

• Support implementation consulting activities by assisting with customer discussions, gathering implementation requirements, and documenting configuration needs for Alkami Digital Banking projects
• Assist with configuring Alkami platform functionality by applying documented implementation requirements and established best practices to support customer onboarding efforts
• Support implementation projects by coordinating assigned technical tasks, maintaining implementation documentation, and contributing to project milestone tracking activities
• Respond to routine customer and internal platform functionality questions by providing implementation support and escalating complex issues to senior team members when necessary
• Participate in customer meetings and virtual working sessions by documenting action items, tracking follow-up activities, and supporting communication between customers and implementation teams
• Assist with troubleshooting implementation and configuration issues by analyzing basic platform behaviors and collaborating with internal resources to support issue resolution
• Maintain implementation-related documentation by updating configuration records, customer notes, implementation details, and project tracking systems throughout project execution
• Support project risk tracking activities by identifying potential implementation concerns and escalating observations to project leadership when appropriate
• Collaborate with project managers, development teams, and implementation resources by supporting coordination activities and maintaining alignment on implementation priorities and customer needs
• Learn Alkami platform functionality, implementation methodologies, and industry best practices by participating in training sessions, shadowing customer engagements, and applying technical concepts in project work
• Support ticket management activities by monitoring assigned implementation tasks, updating issue statuses, and ensuring timely follow-up on customer requests
• Contribute to operational improvement initiatives by documenting recurring implementation questions, identifying workflow inefficiencies, and supporting process improvement discussions
• Manage multiple implementation responsibilities by balancing assigned project tasks, customer support activities, and implementation deliverables across concurrent engagements

Skills

• Foundational understanding of software implementation, configuration, or customer onboarding concepts
• Strong written and verbal communication skills with customer-facing aptitude
• Ability to follow implementation procedures and document technical requirements accurately
• Basic analytical and problem-solving skills related to technical troubleshooting and implementation support
• Ability to manage multiple tasks and prioritize responsibilities effectively
• Experience collaborating within team-oriented project environments
• Attention to detail in documentation, configuration tracking, and customer communication activities
• Willingness to learn digital banking technology, implementation methodologies, and customer consulting practices
• 0–2 years of experience supporting software implementations, customer onboarding initiatives, technical consulting activities, or client-facing technology projects within SaaS, fintech, banking technology, or related environments
• Bachelor's degree in Information Systems, Computer Science, Business Technology, Finance, or a related field
• Experience supporting SaaS, fintech, or digital banking technology projects through internships, coursework, or professional experience
• Familiarity with project management, ticketing, or collaboration tools such as Jira or Confluence
• Basic understanding of APIs, integrations, or technical configuration concepts
• Exposure to customer-facing support or technical consulting activities
• Interest in financial technology, banking operations, or digital transformation initiatives

Benefits

• Remote-first environment
• Unlimited paid time off
• 401(k) with employer match

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