[Remote] Senior Deliverability Operations Consultant
Note: The job is a remote job and is open to candidates in USA. HubSpot is an AI-powered customer platform dedicated to helping organizations grow better. As a Senior Email Deliverability Operations Consultant, you will enhance HubSpot's email systems and collaborate with various teams to resolve deliverability challenges while advocating for best practices in the email ecosystem.
Responsibilities
- Monitor and improve the health, performance, and reputation of HubSpot’s global email sending infrastructure using internal tooling, SQL, AI-enabled workflows, and industry-standard deliverability platforms
- Investigate and resolve complex deliverability issues related to authentication, DNS, spam filtering, sender reputation, and MTA infrastructure
- Partner with Product Managers and Engineers to improve deliverability-focused product experiences and operational scalability
- Collaborate with Customer Success, Support, and Deliverability Success teams to guide customers through technical deliverability challenges and best practices
- Analyze email delivery trends, operational metrics, and customer behaviors to identify risks, opportunities, and actionable recommendations
- Utilize AI tooling and automation platforms to accelerate investigations, improve operational efficiency, and enhance analytical workflows
- Participate in an on-call rotation supporting deliverability and email sending operations
- Represent HubSpot within the broader deliverability community through industry groups, conferences, forums, and partnerships
- Contribute thought leadership through documentation, playbooks, postmortems, enablement resources, and educational content
- Stay current on evolving industry standards, authentication technologies, anti-spam systems, and global email compliance regulations
Skills
- Significant experience working with email delivery systems, MTA infrastructure, and large-scale sending operations
- Strong understanding of email authentication protocols including SPF, DKIM, and DMARC
- Experience diagnosing and resolving sender reputation, blocklisting, and spam filtering issues
- Proficiency with SQL and data analysis for monitoring, troubleshooting, and reporting
- Strong understanding of DNS, networking fundamentals, and email infrastructure concepts
- Experience using AI tooling such as Claude, ChatGPT or similar platforms to improve operational efficiency, research, troubleshooting, or analytical workflows
- Experience with third-party deliverability and reputation platforms such as Google Postmaster Tools, Microsoft SNDS, Inbox Monster, Validity, Yahoo Sender Hub, and DMARCian
- Ability to communicate complex deliverability concepts clearly to customers and internal teams
- Experience collaborating cross-functionally with technical and non-technical stakeholders
- Comfortable operating in fast-paced, high-impact operational environments, including participation in on-call rotations
- Exceptional collaboration and communication skills, with the ability to build trust, influence decisions, and work effectively across Product, Engineering, Customer Success, Support, and external industry partners
- Experience working directly with ISPs, anti-spam organizations, or email security providers
- Experience participating in or contributing to industry communities such as M3AAWG or similar forums
- Knowledge of global email compliance frameworks including CAN-SPAM, GDPR, and CASL and regional regulations such as France's CNIL and Italy's Garante
- Experience creating and maintaining technical documentation, educational resources, or thought leadership content
Benefits
- Base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles
- Eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
- Some roles may also be eligible for overtime pay
- Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons
- Flexibility and connection
- Remote employee or work from the Office
- In-person onboarding for Engineering team at regional HubSpot office
- In-person events for Product team such as Product Group Summit and other gatherings
- Accommodation due to travel limitations or other reasons
- Accommodations or assistance due to a disability
Company Overview
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