[Remote] Senior Sales Operations Manager

Note: The job is a remote job and is open to candidates in USA. Definitive Healthcare is a leading company in healthcare data analytics, dedicated to empowering organizations with intelligence for better decision-making. As a Senior Sales Operations Manager, you will oversee the sales strategy, optimize processes, and ensure systems are effective for scaling the sales organization while delivering exceptional value.

Responsibilities

• Own the development of forecasting models, territory design, and quota methodologies that support our long‑term growth
• Partner closely with Sales Leadership to evaluate performance trends, segment opportunities, and shape strategic decisions
• Drive annual and quarterly planning cycles with clear, data‑backed recommendations that align teams and resources
• Architect end‑to‑end sales processes that support consistency, efficiency, and operational rigor across the organization
• Identify friction points in the sales cycle and implement improvements that accelerate deal velocity and enhance the customer experience
• Ensure process documentation, playbooks, and enablement materials are current, accessible, and aligned with best practices
• Serve as the strategic owner of Salesforce and the broader sales tech stack, ensuring systems are optimized for scale, usability, and data integrity
• Partner with RevOps, IT, and Enablement to drive system enhancements, integrations, and adoption initiatives
• Champion data governance and operational discipline across the GTM organization
• Build and maintain dashboards that provide visibility into pipeline health, performance metrics, and key KPIs
• Translate complex data into clear, actionable insights for Sales, Marketing, Finance, and Executive Leadership
• Establish reporting standards that support transparency, alignment, and confident decision‑making
• Collaborate closely with Marketing, Customer Success, Finance, and Product to ensure seamless execution across the customer lifecycle
• Support go‑to‑market initiatives—including new product launches, pricing changes, and market expansion—with operational readiness and performance tracking
• Act as a trusted advisor to senior leadership, offering clarity, structure, and strategic perspective in a dynamic environment

Skills

• Proven experience mapping sales or customer journeys and designing scalable, end‑to‑end processes that improve efficiency and clarity
• Strong analytical skills with hands‑on experience building dashboards, interpreting sales performance data, and driving insights that influence strategy
• Deep proficiency with CRM and GTM systems, especially Salesforce, and familiarity with adjacent tools such as Zendesk, Intercom, Pendo, Gainsight, or similar platforms
• Demonstrated ability to lead cross‑functional initiatives and manage stakeholders across Sales, Marketing, Customer Success, Finance, and Product
• Track record of owning complex projects from concept through implementation, delivering measurable operational improvements
• Excellent communication skills with the ability to translate data, processes, and technical concepts into clear, actionable guidance for diverse audiences
• Experience implementing automation, routing logic, or workflow optimization within sales or revenue operations
• Familiarity with customer feedback systems, closed‑loop processes, and how they inform GTM strategy
• Working knowledge of SQL or BI tools such as Sigma, Tableau, or Power BI
• Background in a high‑growth SaaS, data‑driven, or service‑oriented environment where processes and systems evolve rapidly
• Experience supporting or partnering with Customer Success or CX teams to align sales and post‑sale motions

Benefits

• Comprehensive benefits package, including medical, dental, and vision coverage
• Unlimited paid time off
• Participation in the company’s 401(k) plan with employer contribution
• Competitive benefits package including great healthcare benefits and a 401(k) match

Company Overview

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