[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Serve You Rx is a full-service pharmacy benefit manager committed to exceptional client service. As an Account Manager, you will support day-to-day operations and client satisfaction by coordinating with various teams and providing client support and training on self-service tools.

Responsibilities

• Provide prompt and accurate responses to routine client inquiries, including report requests. Coordinating with other departments as needed, escalating as appropriate, and following to resolution
• Help support discussions and implementation specialist to secure necessary documentation
• Provide client support to the Account Executive, including but not limited to requesting and routing necessary reports, tracking timely request completion, and internal routing of benefit change paperwork
• Train clients on self-service tools such as for claim lookup or administrative overrides
• Coordinate the fulfillment of in-writing collateral, including client and member mailings, welcome kits, and other communications
• Support the team by representing Serve You Rx at 'lunch-n-learn' opportunities, health fairs, open enrollment, or other meetings as assigned
• Coordinate the ongoing internal review process for policies and procedures within the PBM Operations department
• Other duties as assigned

Skills

• At least two (2) years of relevant work experience in employee benefits required with a minimum of one (1) year client or member facing experience preferred
• Maintain a valid driver's license and personal insurance liability coverage
• Bachelor's degree or equivalent combination of education and experience preferred

Benefits

• Medical (HMO and PPO)
• Dental
• Vision
• 401k
• HSA
• Identity theft and legal coverage
• Pet insurance
• Paid parental leave
• 18 days of paid time off in your first year

Company Overview