[Remote] Senior Staff Engineer, Interactive Voice Response - AI/ML

Note: The job is a remote job and is open to candidates in USA. GEICO is a well-known insurance company that emphasizes innovation and customer service. They are seeking a Senior Staff Engineer to lead the development of large-scale AI applications that enhance customer self-service across various communication channels. The role involves collaborating with cross-functional teams to deliver scalable AI/ML solutions while ensuring system reliability and performance.

Responsibilities

• Design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat)
• Build and optimize multi-agent systems that enable intelligent, collaborative decision-making to improve automation and customer experience
• Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions
• Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring
• Stay at the forefront of AI and distributed systems research, bringing innovative approaches and tools into production environment
• Utilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services
• Consistently share best practices and improve processes within and across teams

Skills

• Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++
• Proven experience designing, developing, and deploying AI or machine learning models(LLMs) in production environments, with a focus on scalability and performance
• Strong software engineering background with expertise in building large-scale distributed systems, preferably in cloud environment (Azure or AWS)
• Demonstrated ability to apply AI/ML solutions to real-world business problems, delivering measurable impact in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automation
• Experience in building products using micro-services oriented architecture and extensible REST APIs
• Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
• Experience with continuous delivery and infrastructure as code
• Experience in leveraging PowerShell scripting
• Experience in existing Operational Portals such as Azure Portal
• Experience with application monitoring tools and performance assessments
• Mentor junior engineers
• Ability to excel in a fast-paced, startup-like environment
• Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication)
• 8+ years of professional software development experience within a Python or Java framework (J2EE, web containers and Java)
• 6+ years of experience in open-source frameworks
• 6+ years of experience with architecture and design
• 6+ years of experience with AWS, GCP, Azure, or another cloud service
• Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience

Education Requirements

• Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience.

Benefits

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

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