[Remote] Senior Software Engineer, Care Experience
Note: The job is a remote job and is open to candidates in USA. Toast is a company focused on building a restaurant platform that empowers restaurants to thrive. They are seeking a Senior Software Engineer to develop and improve the systems and tools used by care agents to support restaurants, ensuring efficient resolution of issues and enhancing operational workflows.
Responsibilities
- Drive end-to-end development of care agent tooling—from design through production—owning the full lifecycle and iterating based on agent feedback and operational metrics
- Build and evolve integrations between the contact center platform and Toast’s backend systems, enabling real-time access to customer data, account state, device information, and case history
- Own the reliability and performance of business-critical agent tools, ensuring they remain fast and available in a high-throughput, always-on support environment
- Partner closely with care operations to understand agent workflows, identify friction, and translate operational needs into solutions that improve resolution speed and efficiency
- Make pragmatic technical decisions that balance vendor platform capabilities, integration complexity, system reliability, and delivery speed—operating effectively within real-world constraints
- Contribute to technical design and architecture decisions, helping shape the foundation of Toast’s care tooling as the platform evolves and scales
- Mentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and continuous improvement
Skills
- 5+ years of software engineering experience, with a strong track record building and operating production systems using Java, Kotlin, or other object-oriented languages
- Proven ability to own complex systems or features end-to-end, from design through production and iteration
- Experience integrating with third-party platforms or vendor systems, including working within external constraints and evolving APIs
- Comfortable partnering closely with operations or internal teams to understand workflows and translate them into effective technical solutions
- Strong focus on reliability and operational excellence, with an understanding of how system performance impacts business outcomes
- Familiarity with modern AI-assisted development tools (e.g., Cursor, Claude, MCP servers)
- Self-starter who takes ownership of problems, builds relationships across teams, and drives work forward even when requirements are evolving
Benefits
- Cash compensation (overtime, bonus/commissions if eligible)
- Equity
- Benefits
Company Overview
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