[Remote] Project Manager, Service Delivery

Note: The job is a remote job and is open to candidates in USA. Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. As a Project Manager within the Service Delivery team, you will manage the entire delivery process for business customer orders, ensuring timely and high-quality service delivery while communicating effectively with customers throughout the project lifecycle.

Responsibilities

• Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services
• Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines
• Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle
• Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes
• Document dependencies and priorities clearly for efficient project execution
• Utilize hands-on delivery experience to drive successful outcomes for each project
• Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers
• Takes on additional responsibilities and projects as needed to support the success of the team and organization

Skills

• Minimum of 5 years experience in the telecommunications industry
• Minimum of 5 years of experience in Service Delivery and/or Project Management
• Hands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers
• Ability to document dependencies and priorities clearly
• Proficient in effectively managing third-party resources

Benefits

• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Company Overview

Company H1B Sponsorship