[Remote] Customer Success Executive - Oracle Health

Note: The job is a remote job and is open to candidates in USA. Oracle is a leading company in AI and cloud solutions, committed to empowering customers with innovative technologies. The Customer Success Executive (CSE) is responsible for driving value realization and long-term success for a portfolio of high-impact customers by building strong executive relationships and ensuring optimal use of Oracle Health solutions.

Responsibilities

• Develop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment
• Lead strategic business reviews, roadmap discussions, and long-term planning sessions
• Represent the customer’s voice within Oracle Health and ensure internal alignment to their priorities
• Drive adoption and measurable outcomes aligned to customer goals, KPIs, and contractual commitments
• Ensure customers achieve full value from their investments through proactive guidance, best practices, and solution optimization
• Monitor customer health, identify risk signals early, and coordinate mitigation plans
• Orchestrate collaboration with product, services, support, sales, and operations to deliver a cohesive and consistent customer experience
• Facilitate resolution of complex issues, acting as the escalation point and ensuring timely, high-quality outcomes
• Advocate for customer needs in product planning and innovation discussions
• Develop and execute customer success plans, communication cadences, and governance structures
• Ensure all commitments—contractual, operational, and strategic—are tracked, met, and clearly communicated
• Maintain accurate account documentation, forecasting inputs, and health assessments
• Protect and grow existing customer relationships by identifying expansion opportunities aligned to customer strategy
• Partner with account teams to influence renewals, expansion cycles, and value-based selling motions
• Support commercial planning through insights on customer priorities, risks, and partnership trajectory
• Contribute to continuous improvement across the Customer Success organization by sharing insights, best practices, and lessons learned
• Mentor junior team members and support organizational development initiatives

Skills

• Applicants are required to read, write, and speak the following languages: English
• 6 to 10+ years of experience in a relevant field
• Strong business acumen
• Executive communication skills
• Ability to navigate complex environments
• Experience in driving value realization and partnership health
• Experience in customer success and value realization
• Ability to monitor customer health and identify risk signals
• Experience in cross-functional leadership and collaboration
• Ability to develop and execute customer success plans
• Experience in retention, growth, and business impact strategies
• Ability to mentor junior team members
• Experience in contributing to continuous improvement initiatives

Benefits

• May be eligible for equity.
• Eligible for commission with an estimated pay mix of 60/40 - 90/10.
• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

Company Overview