[Remote] Technical Account Manager (all genders)
Note: The job is a remote job and is open to candidates in USA. ABOUT YOU is a rapidly growing enterprise commerce platform that focuses on innovation and data-driven solutions. They are seeking a Technical Account Manager to manage enterprise customer relationships, provide technical guidance, and influence product development based on customer needs.
Responsibilities
- Own and manage 5-10 enterprise customer relationships from a technical perspective
- Act as trusted advisor for platform usage, integration best practices, and architecture decisions
- Translate complex customer requirements into actionable feature requests and influence the product roadmap
- Map business needs to product features and drive proactive adoption
- Coordinate technical escalations with solution engineering, support, and product teams
- Lead technical QBRs, integration reviews, and roadmap alignment workshops
- Monitor platform health, usage, and KPIs, recommending improvements
Skills
- Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or similar experience
- 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
- Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
- Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
- Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
- Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks
- Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus
Benefits
- Flexible working times
- 40% discount on our ABOUT YOU online shop
- Fresh fruits + drinks everywhere
- Language courses (German & English)
- Free sports courses & reduced price for Wellpass membership
- Subsidized public transportation ticket
- Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
- Modern office in the city center of Hamburg
- International working environment and English as company language
- Agile work environment and cross-functional teams
- Dog-friendly office
- Professional training
- Company pension plan
- Help in relocation and VISA process
Company Overview