HR Generalist - North America
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a highly collaborative and service-oriented HR Generalist to join our HR Generalist team. As our HR Generalist, you will be the architect of high-quality employee experiences across the North American region. Your goal is to move beyond basic administration and build a systematic, customer-centric HR engine that provides proactive support to People Leaders and employees, ensuring our HR operations move at the speed of business. What You’ll Do In this role, you will: Architect the HR Service Delivery Experience. You will take ownership of escalated queries from Tier 1 & 2 through ServiceNow, acting as a high-level problem solver. You will manage the end-to-end documentation for the employee lifecycle, including drafting Promotion Letters, Contract Annexes, and managing critical platform access for the workforce. Drive the Global Talent & Performance Engine. You will partner effectively with COEs to lead the execution of annual cycles, including Goal Setting, Performance Evaluations, and Mid-Year Reviews. You will turn data into action by leading the IM Listening (Climate Survey) action planning to improve organizational health. Lead Regional Compliance and Training Standards. You will ensure the North American workforce remains compliant by overseeing Mandatory Training deployments and providing expert coaching on HR policies, laws, and government regulations. You will serve as the "guardrail" for the organization, ensuring all movements—from M&A to reorganizations—are executed with precision. What You’ll Bring The ideal candidate will have: 5+ years of progressive experience in Human Resources with a proven track record in a Global Shared Service Center (SSC) environment. Total English Fluency (Written & Spoken), with the ability to communicate with high influence across North American business lines. Strong Technical Expertise in HR Systems, specifically professional proficiency in ServiceNow to manage cases and data insights effectively. A "Collaborative & Curious" Mindset, possessing the agility to synthesize information across the HR function and the courage to push back when necessary to maintain standards. North American HR Expertise, with a deep understanding of the regional landscape.
What We Offer
Location: Fully Remote (Telework). Professional Advancement: Opportunities for continuous learning and career growth within a global industry leader. Are you ready to serve as the "Collaborative Engine" for the future of HR at Iron Mountain? Apply Today to help us build the infrastructure of people excellence. Category: Human Resources Apply To This Job