Senior Services Customer Project Manager – End‑to‑End Electrical & Mechanical Solutions Delivery

About arenaflex

arenaflex is a global leader in intelligent energy management and automation solutions, helping customers across industries to power, protect, and optimize their operations. With a heritage of innovation, sustainability, and a relentless focus on customer success, arenaflex delivers cutting‑edge products—from medium‑voltage switchgear and UPS systems to building management and HVAC solutions. Our mission is to enable a more resilient, efficient, and sustainable world, and we do it by empowering our people to turn bold ideas into real‑world impact.

Why This Role Matters

As a Services Customer Project Manager at arenaflex, you will be the pivotal bridge between our customers, internal engineering teams, and external partners. You will own the full lifecycle of moderate‑size projects—ranging from new installations and upgrades to recall initiatives—ensuring they are delivered on time, within budget, and to the highest quality standards. Your expertise will directly influence customer satisfaction, project profitability, and the continued reputation of arenaflex as a trusted partner in the energy and automation space.

Key Responsibilities

Project Initiation & Planning

• Validate the project’s statement of work, contract terms, and technical specifications with the customer, acting as the primary point of contact for all project‑related inquiries.
• Gather and confirm detailed customer requirements, including drawings, bill of materials, site constraints, and safety considerations.
• Develop comprehensive project schedules, aligning internal manufacturing timelines, third‑party vendor deliveries, and on‑site activities.
• Provide proactive sales support during quotation and preparation phases to guarantee specification compliance and realistic execution expectations.

Project Execution & Coordination

• Lead kickoff meetings, disseminate project plans, and maintain clear communication channels among engineering, manufacturing, logistics, and field service teams.
• Coordinate all arenaflex onsite activities, including subcontractor management, ensuring adherence to arenaflex safety policies and regulatory requirements.
• Monitor progress against milestones, track task completion, and manage any deviations through timely issue resolution and risk mitigation.
• Facilitate the exchange of technical requirements, change orders, and documentation throughout the project lifecycle.

Monitoring, Controlling & Reporting

• Continuously assess project performance, updating schedules, budgets, and risk registers to reflect real‑time status.
• Prepare and deliver regular status reports to customers and internal stakeholders, highlighting achievements, upcoming milestones, and any emerging concerns.
• Manage financial reconciliation, including revenue recognition forecasts, cost tracking, and margin analysis.
• Identify opportunities for value engineering, product alternatives, and process improvements that enhance customer value and project profitability.

Project Closeout & Post‑Implementation Support

• Oversee final verification of equipment arrival, installation, start‑up, and customer training.
• Coordinate with field services, after‑shipment support, and training teams to ensure a seamless transition to operational status.
• Conduct post‑project reviews, capture lessons learned, and document best practices for future initiatives.
• Ensure all contractual obligations are fulfilled and that the customer receives a comprehensive handover package.

Essential Qualifications

• Minimum 3–4 years of proven project management experience in construction, electrical power distribution, or mechanical systems (e.g., HVAC, BMS, UPS, medium‑voltage switchgear).
• Strong understanding of subcontractor management, project financials, risk mitigation, and contract administration.
• Technical knowledge of facility and building systems, including diesel generators, power distribution equipment, fire/security systems, and cooling/heating rack solutions.
• Demonstrated ability to lead cross‑functional teams, drive customer satisfaction, and improve project profitability.
• Experience supervising technical staff and mentoring junior project members.
• Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear business language.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Project or equivalent scheduling tools.

Preferred Qualifications & Skills

• Project Management Professional (PMP) certification or equivalent.
• Familiarity with arenaflex product portfolio and industry standards.
• Experience with ERP or PLM systems for order processing and financial tracking.
• Ability to conduct value engineering analyses and propose cost‑effective alternatives.
• Strong analytical mindset with a focus on data‑driven decision making.
• Fluency in additional languages is a plus, especially for multinational project environments.

Core Competencies for Success

• Customer‑Centric Mindset: Anticipate client needs, build trust, and deliver solutions that exceed expectations.
• Strategic Planning: Translate high‑level objectives into detailed, actionable project plans.
• Risk Management: Proactively identify technical and financial risks, develop mitigation strategies, and communicate them clearly.
• Collaboration & Influence: Work seamlessly with internal teams, external vendors, and customers to achieve shared goals.
• Continuous Improvement: Seek opportunities to refine processes, tools, and documentation for greater efficiency.
• Ethical Leadership: Uphold arenaflex’s safety, sustainability, and compliance standards in every interaction.

Career Growth & Development

arenaflex invests heavily in the professional development of its people. As a Services Customer Project Manager, you will have access to:

• Structured mentorship programs with senior project leaders and technical experts.
• Comprehensive training libraries covering advanced project management methodologies, emerging energy technologies, and leadership skills.
• Opportunities to lead larger, more complex programs across multiple regions, positioning you for senior management roles.
• Cross‑functional rotations that broaden your expertise in product development, sales engineering, and field services.
• Support for industry certifications (e.g., PMP, PMI‑ACP, Six Sigma) and tuition reimbursement for relevant academic pursuits.

Work Environment & Culture at arenaflex

Our culture is built on the pillars of inclusion, mastery, purpose, action, curiosity, and teamwork. At arenaflex you will experience:

• A collaborative, open‑door environment where ideas are welcomed and diverse perspectives are celebrated.
• Flexibility to balance on‑site project demands with remote work options, supported by modern digital collaboration tools.
• Commitment to sustainability—our products help customers reduce carbon footprints, and we practice responsible stewardship in our own operations.
• Employee resource groups that foster community, mentorship, and personal growth.
• Recognition programs that celebrate both individual achievements and team milestones.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures will be discussed during the interview process, candidates can expect:

• Base salary aligned with market benchmarks for project management roles in the energy sector.
• Performance‑based bonuses tied to project profitability, customer satisfaction, and personal objectives.
• Comprehensive health coverage—including medical, dental, and vision plans.
• Retirement savings options with company matching contributions.
• Generous paid time off, parental leave, and flexible work arrangements.
• Wellness programs, employee assistance services, and access to on‑site fitness facilities where available.
• Continuous learning allowances, tuition reimbursement, and access to industry conferences.

Our Commitment to Diversity, Equity & Inclusion

arenaflex believes that a diverse workforce fuels innovation. We are dedicated to creating an inclusive environment where every employee feels valued, respected, and empowered to bring their whole selves to work. Our DEI initiatives include:

• Targeted recruitment strategies to attract talent from underrepresented groups.
• Employee resource groups and mentorship programs that support career advancement.
• Regular training on unconscious bias, inclusive leadership, and cultural competency.
• Transparent reporting on diversity metrics and progress toward our inclusion goals.

Ethics, Safety & Sustainability

Integrity is at the heart of everything we do. arenaflex adheres to a rigorous Code of Conduct that emphasizes safety, ethical behavior, and environmental responsibility. All project activities must comply with arenaflex safety policies, regulatory standards, and sustainability commitments. By joining our team, you become a steward of these values, helping to protect people, assets, and the planet.

Ready to Make an Impact?

If you are passionate about delivering high‑impact projects, thrive in dynamic environments, and want to grow your career with a forward‑thinking, globally recognized leader, we want to hear from you. Apply today to become part of arenaflex’s mission‑driven team and help shape the future of energy and automation.

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