Experienced Customer Support Specialist – Part-Time Remote Role in Fintech with Comprehensive Benefits and Growth Opportunities at Blithequark
Join the Blithequark Team: Revolutionizing Capital Deployment and Investment Blithequark is a pioneering fintech company that's changing the way people raise and deploy capital. Our mission is to create a world where individuals can vote with their money on what the future looks like and participate in shaping it. We're building a seamless platform that simplifies the process of launching and running angel syndicates or venture firms, making it accessible to anyone, anywhere. As a trusted partner to over 7,000 VCs, angels, and founders, we're just getting started. Our platform handles all the "plumbing" – from setting up legal structures for investment vehicles to processing payments – allowing our users to focus on what matters most: investing in the future. The Role: Customer Support Specialist (Part-Time) We're looking for a highly skilled and customer-centric Customer Support Specialist to join our team on a part-time basis. As the frontline point of contact for our customers, you'll play a critical role in delivering exceptional support and ensuring high customer satisfaction scores. Key Responsibilities:
- Be the primary point of contact for customer support, handling emails, chats, and calls from our customers
- Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services
- Deliver high customer satisfaction scores by being truly customer-centric and a skilled problem-solver
- Collaborate with the team to troubleshoot problems by leaving internal notes for the Customer Support Manager, sharing feedback with our product team, and correctly tagging tickets for future data analysis
- Champion the customer perspective, understanding their pain points, and leveraging this insight to initiate positive changes to the Blithequark customer experiences
Working Hours and Schedule This is a part-time remote position with a fixed schedule:
- Monday to Thursday: 6:00 pm - 9:00 pm
- Saturday and Sunday: 10:00 am - 4:00 pm
A total of 24 hours per week. We're open to job share arrangements and welcome applications from candidates who can commit to all evening or all weekend hours. Must-Have Qualities: To succeed in this role, you'll need:
- Attention to detail: You're meticulous and care about the small details that set you apart
- Excellent communication skills: You're able to communicate effectively and empathetically in written and verbal forms
- Customer-centric focus: You genuinely care about our customers and prioritize their needs, concerns, and expectations
- Adaptability and fast learning: You're able to adapt to new processes, regulations, and tools with the right coaching
Experience and Background: We recognize that the ideal background could come from various profiles. You could be a university student, a recent graduate, a parent, someone who worked in a role with transferable skills, or an experienced customer support specialist. What matters most to us is that you're able to meet each of the qualities we're looking for, you're ready to make an impact quickly, and you align with our values. Nice to Have:
- Experience working within a fintech or B2B environment
- A keen interest in technology, venture capital, and angel investing
- Familiarity with Zendesk and Airtable
The Hiring Process: Our hiring process typically consists of:
- Interview with Imani, our People & Talent Lead
- Take-Home Challenge
- Interview with Haroun, our Head of Commercial
- Final Interview with Mary & Paddy, Co-CEOs & Founders
We'll prepare you for each interview and provide detailed feedback within 24 hours of an interview. Salary and Benefits: The salary for this part-time role (24 hours per week) is £18,000 - £23,400 annually, depending on experience. This is based on an FTE salary of £30,000 - £39,000. As a Blithequark team member, you'll enjoy:
- An equity option package
- Remote work flexibility with opportunities to spend time with the team
- A £1000 yearly allowance for learning and wellness initiatives
- A £1000 budget for your home-tech setup
- Private health insurance
- An expense card for work-related expenses
Accessibility Adjustments: We're committed to removing invisible barriers. If there are any adjustments we can make to better support you, please let us know when you apply. Diversity and Inclusion: At Blithequark, we value the power of diversity and inclusion. We warmly invite applications from ind Apply tot his job Apply To this Job