Remote Data Entry Assistant – Investment Operations & Reconciliation Specialist

About arenaflex

arenaflex is a forward-thinking, fully remote organization committed to delivering excellence in financial operations support for one of the most dynamic sectors of the investment world — Alternate Investments. Our team partners with broker-dealers, fund companies, transfer agents, and institutional business teams to ensure the seamless reconciliation of trades, transfers, dividends, and corporate actions for thousands of client portfolios. At arenaflex, we believe that operational precision, technological innovation, and a client-first mindset are the cornerstones of long-term financial stewardship. By joining arenaflex, you become part of a distributed, high-performance workforce that values accuracy, accountability, and continuous improvement. Whether you are reviewing membership agreements, resolving settlement exceptions, or supporting new technology rollouts, your contributions at arenaflex directly impact advisor relationships, client retention, and the integrity of our regulated business.

Position Summary

We are hiring a meticulous and driven Remote Data Entry Assistant – Investment Operations & Reconciliation Specialist to support our daily reconciliation, trade, and transfer workflows. This is a full-time, fully remote opportunity available to candidates based in the United States. In this role, you will be accountable for processing and reconciling complex transactions across Alternate Investments, refining trade buy/sell activity within client accounts, identifying and resolving breaks between clearing systems and fund companies, and supporting a wide range of operational events that directly affect client and advisor profiles. Your work will be a critical line of defense against account attrition, client dissatisfaction, and regulatory exposure.

Key Responsibilities

Reconciliation & Transaction Processing

• Perform daily reconciliation of trades, transfers, and dividend activity for Alternate Investments.
• Refine and process trade buy and sell purchases within client and advisor profiles with a high degree of accuracy.
• Identify, investigate, and resolve breaks between clearing systems, fund companies, and contra firms.
• Settle and reconcile move activity as well as process dividend distributions in accordance with established procedures.
• Manage end-to-end processing of Corporate Action events impacting client portfolios.

Analysis & Regulatory Compliance

• Review membership agreements and transmission requests to ensure proper account setup and authorization.
• Investigate client- and advisor-level exceptions and determine appropriate corrective actions.
• Apply knowledge of governing regulatory obligations (such as Rule 2340 and 15c3-3) to day-to-day processing.
• Reconcile activity across back-office systems (BOS) and fund firms to ensure alignment.
• Assess and apply relevant tax codes, and make corrections to tax coding as needed.

Issue Resolution & Problem Solving

• Address internal and external system enhancements or issues affecting trade and transfer processing.
• Diagnose the source of breaks between clearing, fund companies, and other counterparties.
• Recommend process or technology solutions to leadership that improve workflow efficiency and reduce operational risk.
• Remediate transfer issues with funds and contra companies to maintain accurate account status.

Client & Business Partner Service

• Respond to business partner inquiries related to fund-specific requirements and eligibility.
• Provide timely follow-up on Alternate Investment transactions to accelerate client requests and remediate "not in good order" items.
• Ensure prompt and accurate completion of client investing and dividend requests.
• Communicate professionally with Retail and Institutional business teams via email, phone, Slack, Microsoft Teams, and Salesforce.
• Represent arenaflex in daily interactions with fund companies, transfer agents, contra firms, and other external partners.

Technology Validation & Continuous Improvement

• Execute testing and validation for new technology enhancements and vendor updates.
• Document findings, escalate issues, and partner with technology teams to drive resolution.
• Contribute to process improvement initiatives that strengthen operational controls.

Essential Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in Finance, Accounting, Business, or a related field preferred.
• Proven experience in data entry, financial operations, trade reconciliation, or back-office processing — ideally within a broker-dealer, custodian, or investment operations environment.
• Strong typing accuracy and speed with a demonstrated ability to handle high-volume transaction processing.
• Working knowledge of Alternate Investments, including trade settlement, corporate actions, and dividend processing.
• Familiarity with regulatory frameworks such as 15c3-3 and 2340, and their application to clearing operations.
• Comfort with Microsoft Office (especially Excel), Salesforce, Slack, and similar collaboration tools.
• Exceptional attention to detail with a commitment to delivering error-free work.
• Strong written and verbal communication skills for effective interaction with internal teams and external partners.

Preferred Qualifications

• Prior experience supporting a clearing firm, transfer agent, or fund operations team.
• Exposure to tax coding and correction processes for investment accounts.
• Experience participating in system testing, user acceptance testing (UAT), or technology vendor implementations.
• Ability to analyze complex or escalated issues and propose practical, compliant solutions.
• Self-motivation and discipline to thrive in a 100% remote work environment.

Skills & Competencies for Success

• Operational Rigor: Consistently applies controls and checklists to ensure regulatory and procedural compliance.
• Analytical Thinking: Breaks down complex transaction flows to identify root causes and resolve breaks efficiently.
• Client-Centric Mindset: Understands that every entry and reconciliation directly affects the client and advisor experience.
• Communication: Communicates clearly and courteously across email, phone, chat, and CRM platforms.
• Adaptability: Adjusts quickly to evolving technology, regulatory changes, and shifting priorities.
• Time Management: Prioritizes competing tasks to meet tight daily and monthly deadlines.
• Integrity: Handles sensitive financial information with the highest level of confidentiality and professionalism.

Career Growth & Learning Opportunities at arenaflex

At arenaflex, we invest in our people. As a Remote Data Entry Assistant on our Investment Operations team, you will gain deep, hands-on exposure to the mechanics of clearing operations, alternate investment products, and regulatory compliance frameworks. We offer structured onboarding, mentorship from senior operations professionals, and access to ongoing training in financial services operations, system platforms, and industry best practices. Successful team members often advance into senior operations analyst, team lead, or quality control roles, or transition laterally into adjacent areas such as risk management, vendor management, or technology implementation. Your growth path at arenaflex is limited only by your ambition and performance.

Work Environment & Company Culture

arenaflex operates as a fully remote organization, giving you the flexibility to do your best work from anywhere in the United States. Our culture is built on trust, accountability, and mutual respect. We celebrate diversity in all its forms and are proud to be an equal opportunity employer that considers candidates regardless of race, gender, veteran status, disability, or any other protected characteristic. We believe that inclusive teams build better outcomes for our clients and partners. Regular virtual team check-ins, collaborative Slack channels, and an open-door philosophy with leadership ensure that every member of arenaflex feels heard, supported, and empowered to contribute meaningfully.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package commensurate with experience, along with a comprehensive benefits suite designed to support your well-being and financial future. While specific benefits may vary, our typical offerings include:

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off, holidays, and personal wellness days
• Remote work stipend to support your home office setup
• Access to professional development resources and continuing education
• Performance-based bonus opportunities
• A culture that recognizes and rewards operational excellence

Our Commitment to Equal Opportunity

arenaflex is an Equal Opportunity Employer. We welcome applications from minorities, women, veterans, individuals with disabilities, and candidates with arrest or conviction records. We believe that a workforce as diverse as the clients we serve produces the strongest outcomes. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Apply Today

If you are a detail-oriented operations professional with a passion for accuracy, a love of problem solving, and the discipline to thrive in a remote environment, arenaflex wants to hear from you. This is more than a data entry role — it is an opportunity to safeguard client accounts, influence operational excellence, and grow your career within a company that values precision, partnership, and people. Take the next step and submit your application to arenaflex today. Your expertise could be the difference between a satisfied client and a lost one — join us and make your mark on the future of investment operations.