Specialist, Government & Corporate Affairs – Customer Service & Travel Operations (arenaflex)

Welcome to arenaflex – Where Aviation Meets Innovation

At arenaflex, we are more than a global airline; we are a catalyst for connection, discovery, and personal growth. Our fleet spans continents, our routes touch every corner of the globe, and our commitment to excellence fuels the journeys of millions each day. As a member of the Corporate Affairs Team within the Government Affairs Division, you will play a pivotal role in shaping the way travelers experience our brand, while also supporting the intricate relationship between government entities, corporate partners, and our valued customers.

We believe that a career at arenaflex is a passport to both professional advancement and personal enrichment. Whether you’re charting a new flight path in your career or exploring the world on your days off, you’ll find the resources, mentorship, and flexibility you need to thrive. Join us, and become part of a community that celebrates curiosity, embraces diversity, and empowers every employee to be the best version of themselves.

Why This Role Is a Perfect Fit for You

As a Specialist, Government & Corporate Affairs – Customer Service, you will be at the intersection of travel sales, customer advocacy, and regulatory compliance. Your day‑to‑day responsibilities will blend the excitement of selling air travel with the satisfaction of resolving complex customer issues, all while ensuring that new policies and procedures are communicated clearly and compassionately.

Key Responsibilities

• Promote and sell air travel: Represent arenaflex’s brand by actively marketing flight options, fare classes, and travel packages to both individual and corporate clients.
• Itinerary creation and ticketing: Build accurate travel itineraries, compute fares, issue tickets, and process refunds in accordance with company standards and regulatory requirements.
• Customer inquiry management: Respond to inbound calls, emails, and chat messages with detailed travel information, addressing questions about schedules, baggage policies, and loyalty programs.
• Problem resolution: Investigate and resolve passenger complaints, including flight cancellations, delays, and service disruptions, delivering mutually beneficial outcomes.
• Policy communication: Keep customers informed about new rules, regulations, and internal procedures that may affect their travel experience, ensuring transparency and trust.
• Collaboration with government and corporate partners: Liaise with regulatory bodies and corporate clients to align travel operations with evolving policies and contractual obligations.
• Data entry and system management: Utilize the native SABRE reservation system to maintain accurate booking records, generate reports, and support analytics initiatives.
• Continuous improvement: Contribute ideas for process enhancements, share best practices with teammates, and participate in training sessions to stay ahead of industry trends.

Essential Qualifications – Education & Experience

• Bachelor’s degree in Business Administration, Aviation Management, Public Relations, or a related field, or equivalent professional experience.
• Minimum of 2 years of experience in customer service, travel sales, or airline operations, preferably within a government or corporate affairs context.
• Demonstrated ability to handle high‑volume call environments while maintaining composure and professionalism.
• Proven track record of meeting or exceeding sales targets and service level agreements (SLAs).

Preferred Qualifications – Education & Experience

• Advanced degree or certifications in Aviation Law, Government Relations, or Customer Experience Management.
• Experience working directly with government agencies, corporate travel departments, or large‑scale procurement teams.
• Fluency in a second language (e.g., Spanish, Mandarin, French) to support our diverse passenger base.
• Familiarity with industry‑specific software beyond SABRE, such as Amadeus, Travelport, or proprietary CRM platforms.

Core Skills & Competencies

• Leadership & Initiative: Ability to take ownership of complex issues, drive solutions, and influence outcomes without direct supervision.
• Organizational Excellence: Strong multitasking capabilities, meticulous attention to detail, and effective time‑management in a fast‑paced environment.
• Communication Mastery: Clear, empathetic, and persuasive verbal and written communication skills, tailored to a global audience.
• Problem‑Solving Creativity: Resourceful approach to immediate issue resolution, leveraging both policy knowledge and innovative thinking.
• Technical Proficiency: Hands‑on experience with SABRE, Microsoft Office Suite, and data‑entry tools; comfort with emerging travel‑tech platforms is a plus.
• Judgment & Dependability: Consistent attendance, reliability, and sound decision‑making under pressure.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to support your financial security, health, and overall well‑being.

• Travel Perks: Unlimited access to our global network—over 6,800 daily flights to 365 destinations—for you, your family, and friends.
• Health & Wellness: Comprehensive medical, dental, vision, and prescription coverage from day one, plus virtual doctor visits, flexible spending accounts, and wellness programs.
• Retirement Planning: 401(k) eligibility upon hire with employer contributions after one year of service, helping you build a secure future.
• Work‑Life Balance: Flexible scheduling options, paid time off, and employee assistance programs that encourage you to recharge.
• Professional Development: Access to tuition reimbursement, industry certifications, mentorship programs, and internal mobility pathways.
• Diversity & Inclusion: Membership in 20+ Employee Business Resource Groups, fostering an environment where every voice is heard and celebrated.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is limited only by your ambition. As you master the responsibilities of this role, you will be positioned for advancement into senior government affairs, corporate partnership management, or broader customer experience leadership positions. Our structured learning pathways include:

• Rotational assignments across sales, operations, and policy teams.
• Leadership development workshops focused on strategic communication and stakeholder management.
• Access to industry conferences, webinars, and networking events that keep you at the forefront of aviation trends.

Work Environment & Culture

Our offices blend modern design with collaborative spaces, offering a vibrant atmosphere where ideas flourish. Whether you’re working from a bustling hub airport or a quiet remote desk, you’ll experience:

• Open‑door communication with senior leaders who value employee input.
• Team‑building activities that celebrate cultural diversity and foster camaraderie.
• Technology‑enabled tools that streamline workflow and empower remote collaboration.

We champion an inclusive culture where authenticity is encouraged. From the moment you join, you’ll find a supportive network that respects your unique background and empowers you to bring your whole self to work.

How to Apply

If you are ready to contribute to the world’s largest airline, enjoy unparalleled travel benefits, and grow within a forward‑thinking organization, we want to hear from you. Click the link below to submit your application and begin your journey with arenaflex today.

Apply Job!

Join arenaflex – Fly Higher, Serve Better, Grow Stronger

Take the next step in a career that blends customer service excellence with strategic government and corporate affairs. At arenaflex, you’ll not only help passengers reach their destinations—you’ll help shape the future of global travel. Apply now and become part of a team that values pride, purpose, and possibility.