Experienced Bilingual Healthcare Data Entry Specialist – Billing Operations & Patient Information Management

Join arenaflex and Build a Meaningful Career in Healthcare Operations

Are you a meticulous, detail-oriented professional seeking an opportunity to launch or advance your career within a dynamic healthcare organization that genuinely values your contributions? Look no further than arenaflex, a forward-thinking leader in healthcare services and operational excellence. We are dedicated to transforming the way health services are delivered, leveraging innovative technology, compassionate service, and a commitment to equity to improve outcomes for millions of individuals across diverse communities.

At arenaflex, we believe that every role—no matter how foundational—plays a critical part in advancing our mission. When you join our team, you are not simply taking a job; you are becoming part of a purpose-driven community that is reshaping the future of healthcare administration. Our culture is built on collaboration, continuous improvement, diversity, and inclusion, and we invest deeply in the professional development and well-being of every team member.

We are currently seeking a dedicated, bilingual Healthcare Data Entry Specialist to support our billing operations in San Juan, Puerto Rico. If you thrive in structured, process-driven environments, possess exceptional attention to detail, and are fluent in both English and Spanish, this is your opportunity to make a tangible difference while building a rewarding career path.

About the Role

As a Healthcare Data Entry Specialist at arenaflex, you will be an essential member of our billing operations team, supporting our diagnostic services partner through a variety of critical data management functions. Your primary responsibility will be to ensure the accurate, timely entry of billing information into our systems, enabling seamless revenue cycle operations and supporting the financial health of the organization.

This role encompasses several specialized functions, including Billing Data Entry, Billing Data Acquisition, Manual Mail Returns processing, and Third-Party Denials resolution. You will work closely with internal teams, insurance carriers, and patient correspondence to maintain data integrity and drive efficient billing cycles.

Please note: An English proficiency and data entry proficiency assessment will be required following the submission of your application.

Key Responsibilities

• Billing Data Entry: Accurately input billing mnemonics and all required billing information as it appears on imaged requisitions, including U.S. postal addresses, medical codes, insurance carrier details, and related demographic data.
• Patient Inquiry Support: Follow established procedural guidelines to enter information into our systems while professionally and compassionately responding to patient inquiries related to billing matters.
• Multi-Platform Navigation: Efficiently navigate multiple computer applications, including Microsoft Word, Microsoft Excel, online web applications, and mainframe systems, to perform daily tasks.
• Research and Resolution: Conduct basic research within computer applications to gather or verify information such as addresses, billing codes, and reject codes necessary to complete data entry accurately.
• Template Utilization: Use pre-designed templates to generate letters, correspondences, and other communications related to billing operations.
• Data Transfer and Billing Initiation: Enter and transfer received data from diagnostic partners into required applications to initiate and support the billing cycle.
• Mail Return Research: Investigate returned mail, update invoices with current and accurate information in the appropriate billing system, and document actions taken on patient bills.
• Denials Research and Resolution: Research denied bills resulting from coverage issues, patient information errors, or insurance discrepancies, and take corrective action to resolve claims for re-billing.
• Compliance and Quality: Adhere strictly to organizational policies, HIPAA regulations, and quality standards to ensure data confidentiality and operational integrity.

Required Qualifications

• Minimum of 1 year of data entry experience in a professional office or healthcare environment.
• Demonstrated customer service experience, with the ability to communicate professionally and empathetically with patients and stakeholders.
• Professional proficiency in both English and Spanish, including strong written and verbal communication skills in each language.
• Solid computer proficiency, including experience with Windows PC operating systems, web-based applications, and the ability to quickly learn and adapt to new and complex software platforms.
• Availability to work 40 hours per week during standard business operating hours, Monday through Friday, from 7:00 a.m. to 4:30 p.m. Occasional overtime, including weekends and holidays, may be required based on business needs.
• Legal authorization to work in Puerto Rico.

Preferred Qualifications

• Prior medical billing experience in a healthcare or insurance setting.
• Working knowledge of medical terminology or health insurance terminology.
• Strong Microsoft Excel skills, including the ability to create, edit, and manage spreadsheets.
• Experience working with diagnostic laboratories, insurance claims processing, or revenue cycle management.
• Demonstrated ability to handle confidential information with discretion and professionalism.

Essential Skills and Competencies

To excel in this role at arenaflex, you will bring a unique blend of technical, analytical, and interpersonal skills, including:

• Attention to Detail: A meticulous approach to data entry, with a commitment to accuracy even when handling high volumes of information.
• Typing Speed and Accuracy: The ability to type quickly and accurately, minimizing errors in time-sensitive billing processes.
• Problem-Solving Skills: Strong analytical thinking to research discrepancies, identify root causes, and determine appropriate resolutions.
• Time Management: The ability to prioritize tasks effectively and meet daily, weekly, and monthly productivity goals.
• Communication Skills: Clear, professional, and courteous communication with patients, team members, and external partners.
• Adaptability: Comfort with learning new systems, processes, and technologies in a fast-paced, evolving environment.
• Team Collaboration: A cooperative mindset with the willingness to support colleagues and contribute to team success.
• Integrity and Confidentiality: A strong ethical compass and commitment to maintaining the privacy and security of patient information.

Work Environment and Company Culture at arenaflex

At arenaflex, we are proud to cultivate a workplace culture that champions diversity, equity, and inclusion at every level. We believe that a wide range of perspectives, backgrounds, and experiences strengthens our team and enhances the quality of our work. Our employees are our greatest asset, and we are committed to creating an environment where everyone feels valued, respected, and empowered to succeed.

Our San Juan office offers a collaborative, supportive atmosphere where team members are encouraged to share ideas, ask questions, and grow professionally. We embrace a hybrid approach to work-life balance, recognizing that personal well-being is essential to professional performance. Our leadership team is approachable, transparent, and dedicated to fostering open communication and continuous feedback.

You will find that arenaflex is not just a workplace—it is a community. We celebrate achievements, recognize milestones, and support one another through challenges. Whether you are an experienced professional or just beginning your career, you will find mentorship, camaraderie, and ample opportunities to develop your skills and expand your horizons.

Career Growth and Development Opportunities

When you join arenaflex, you gain access to a wealth of resources designed to help you grow professionally and personally. We are deeply invested in the long-term success of our employees and offer:

• Comprehensive Training Programs: Thorough onboarding and ongoing training to help you master your role and prepare for advancement.
• Career Pathing: Clear pathways for promotion into senior data analyst, team lead, quality assurance, training, and management roles within the organization.
• Cross-Functional Exposure: Opportunities to collaborate with departments such as Finance, Compliance, Operations, and Information Technology.
• Continuing Education Support: Access to certifications, workshops, and courses relevant to healthcare administration, billing, and data management.
• Mentorship and Coaching: Pairing with experienced leaders who are invested in your growth and success.
• Leadership Development: For those who aspire to lead, structured programs that build supervisory, strategic thinking, and people management skills.

Compensation, Perks, and Benefits

At arenaflex, we believe that outstanding work deserves outstanding rewards. We offer a comprehensive compensation and benefits package designed to support your health, financial security, and overall well-being, including:

• Competitive Base Salary commensurate with experience and qualifications.
• Performance-Based Incentives and recognition programs that reward your contributions.
• Comprehensive Health Insurance including medical, dental, and vision coverage.
• Paid Time Off including vacation days, sick leave, and paid holidays.
• Retirement Savings Plan with employer-matching contributions to help you plan for the future.
• Life and Disability Insurance to provide peace of mind for you and your family.
• Employee Assistance Programs (EAP) offering confidential counseling, financial advice, and wellness resources.
• Professional Development Stipends to support your continued learning and certification pursuits.
• Flexible Work Arrangements where business needs allow, promoting work-life balance.
• Diversity and Inclusion Initiatives that celebrate your unique background and perspective.

Please note that specific benefits offerings may vary based on employment status, location, and applicable plan documents. The full details of our benefits package will be provided during the interview process.

Our Commitment to Diversity, Equity, and Inclusion

arenaflex is an Equal Employment Opportunity employer committed to fostering a diverse and inclusive workforce. We make employment decisions based on qualifications, merit, and business need—without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

We are dedicated to building a workforce that reflects the communities we serve, recognizing that diversity drives innovation, empathy, and excellence. Our commitment extends beyond compliance; it is embedded in our values and reflected in everything we do.

As part of our hiring process, candidates may be required to successfully complete a drug screening test prior to the commencement of employment. This policy is part of our broader commitment to maintaining a safe, healthy, and productive workplace for all employees.

How to Apply

If you are ready to take the next step in your career and join a purpose-driven organization that values your talents and ambitions, we encourage you to apply today. arenaflex is more than a workplace—it is a place where your work matters, your growth is supported, and your contributions are celebrated.

Bring your skills, your passion for accuracy, and your commitment to service, and become part of a team that is making a real difference in healthcare every single day. We look forward to reviewing your application and welcoming you to the arenaflex family.

Apply now and start your journey with arenaflex—where every detail counts, and every team member is essential.