Customer Development Manager – Remote – Strategic Volume Growth & Relationship Management for arenaflex

About arenaflex – A Global Leader in Refreshment Innovation

arenaflex is a world‑renowned brand that has been delighting consumers for more than a century. Our purpose is to refresh the world and make a difference, and we achieve that by delivering iconic beverages, pioneering sustainable packaging, and fostering vibrant communities. With a presence in over 200 markets, arenaflex combines deep heritage with a forward‑thinking mindset, constantly exploring new ways to connect with customers, partners, and consumers.

Our culture is built on four core behaviors – Curious, Empowered, Inclusive, and Agile – and we champion a growth mindset that encourages continuous learning, bold experimentation, and collaborative problem‑solving. As a member of the arenaflex family, you will join a diverse, inclusive workforce that values your unique perspective and empowers you to shape the future of the industry.

Role Overview – Customer Development Manager (Remote)

arenaflex is seeking a dynamic, results‑driven Customer Development Manager to join our North America Operations Unit (NAOU) Sales Organization. This remote, individual‑contributor role is responsible for driving volume, revenue, and deepening customer relationships through proactive account management and the execution of complex, volume‑driving initiatives. You will partner closely with regional sales leaders, key account teams, and cross‑functional partners to deliver measurable business impact.

In this position, you will manage a portfolio of high‑potential accounts, conduct strategic telephone engagements, and champion arenaflex solutions that create operational and personal value for our customers. Success is measured by both individual performance metrics and the collective achievements of the account team.

Key Responsibilities

• Proactive Customer Outreach: Initiate and maintain regular telephone contacts with key decision‑makers, building trust and securing commitment for sales initiatives and promotional programs.
• Strategic Business Reviews: Conduct quarterly or monthly business reviews to assess relationship health, reaffirm strategic objectives, and identify opportunities for joint growth.
• Opportunity Discovery & Prioritization: Leverage account diagnostics, market data, and insightful conversations to uncover high‑impact focus areas aligned with arenaflex priorities.
• Implementation Coordination: Partner with service, installation, and distribution teams to execute agreed‑upon activities—ranging from mechanical service to business‑building initiatives—within your geographic responsibility.
• Contract Negotiations: Lead negotiations and renegotiations with customers, collaborating with the arenaflex Contract Administration Team (CAT), Finance, and legal stakeholders to formalize mutually beneficial agreements.
• Marketing & Funding Management: Administer customer marketing reimbursements and local store funding programs, ensuring alignment with business objectives and ROI targets.
• CRM Accuracy: Capture every customer interaction in arenaflex’s CRM platform (e.g., Salesforce) with precision, providing real‑time visibility for the broader sales organization.
• Performance Management: Monitor and optimize your own sales cadence, ensuring efficient contact frequency and high conversion rates for volume‑driving initiatives.
• Feedback Loop: Deliver actionable insights to the Customer Development Leadership Team, highlighting emerging opportunities and potential process improvements.
• Personal Development Planning: Create and execute an Individual Development Plan (IDP) that outlines career aspirations, skill‑building milestones, and pathways for advancement within arenaflex.

Essential Qualifications

• Bachelor’s degree from an accredited institution (any discipline).
• Minimum of 1 year of frontline sales experience, preferably in a B2B or inside‑sales environment.
• Demonstrated ability to communicate persuasively and influence senior‑level customers.
• Strong problem‑solving skills with a track record of delivering viable solutions that balance customer needs and arenaflex objectives.
• Exceptional customer service orientation, consistently exceeding service level expectations.
• Excellent verbal and written communication abilities, with a talent for crafting clear, compelling messages.
• Proven collaboration skills, thriving in cross‑functional team settings.
• Active listening expertise, enabling you to uncover hidden opportunities and tailor solutions accordingly.
• Robust time‑management and organizational capabilities—able to prioritize tasks, meet deadlines, and juggle multiple initiatives.
• Proficiency with CRM and analytics tools (e.g., Salesforce, PowerBI, Microsoft Outlook, and arenaflex’s internal sales toolkits).

Preferred Qualifications & Additional Experience

• Experience selling complex, volume‑driven programs within the beverage, consumer goods, or related industries.
• Familiarity with contract negotiation processes and financial modeling for rebate or funding programs.
• Background in managing equipment sales, installation coordination, or service‑related projects.
• Exposure to data‑driven decision making using market analytics platforms and performance dashboards.
• Demonstrated ability to adapt to flexible work schedules, including occasional after‑hours calls or virtual meetings.
• Willingness to travel up to 25% of the time for customer events, training sessions, and sales conferences.

Core Skills & Competencies

• Account Management: Ability to nurture long‑term relationships, understand account dynamics, and drive incremental growth.
• Business Acumen: Insight into how sales initiatives impact broader business objectives and profitability.
• Communication: Clear, concise, and persuasive articulation of value propositions, both verbally and in writing.
• Cross‑Functional Teamwork: Seamless collaboration with regional sales, finance, operations, and marketing partners.
• Influencing & Negotiation: Skilled at guiding conversations toward win‑win outcomes and securing favorable contract terms.
• Prioritization: Strategic focus on high‑impact activities that drive volume and revenue.
• Technology Savvy: Comfortable navigating CRM systems, data visualization tools, and digital sales enablement platforms.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Customer Development Manager, you will have access to:

• Structured mentorship programs pairing you with senior sales leaders.
• Continuous learning pathways, including certifications in sales methodology, data analytics, and negotiation tactics.
• Opportunities to rotate into related functions—such as key‑account management, regional sales leadership, or product marketing—to broaden your skill set.
• Leadership development tracks that prepare high‑potential talent for managerial and director‑level roles.
• Regular internal webinars and workshops focused on industry trends, sustainability initiatives, and digital transformation.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures may vary based on geography, experience, and performance, the base salary range for this role is $81,800 – $100,900. In addition to base pay, you can expect:

• Performance‑based bonuses tied to individual and team revenue targets.
• Comprehensive medical, dental, and vision coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, holidays, and flexible work‑from‑home arrangements.
• Employee assistance programs, wellness resources, and mental‑health support.
• Discounts on arenaflex products and exclusive access to brand experiences.
• Professional development stipend for courses, conferences, or certifications.

Work Environment & Culture at arenaflex

Our remote‑first model empowers you to work from anywhere in the United States while staying connected to a vibrant, collaborative community. arenaflex fosters an inclusive environment where diverse perspectives are celebrated, and every employee is encouraged to bring their authentic self to work.

Key cultural pillars include:

• Curiosity: We ask bold questions, explore new ideas, and stay ahead of market shifts.
• Empowerment: You are given autonomy to make decisions, experiment, and own outcomes.
• Inclusivity: A safe space for all voices, with employee resource groups and mentorship networks.
• Agility: Rapid adaptation to changing business needs, supported by agile processes and tools.

Our commitment to sustainability, community engagement, and responsible business practices means you will be part of a purpose‑driven organization that makes a tangible impact on the world.

Application Process & Next Steps

If you are a self‑motivated sales professional who thrives on building relationships, uncovering growth opportunities, and delivering measurable results, we want to hear from you. Join arenaflex and become a catalyst for change in a company that values curiosity, empowerment, inclusion, and agility.

To apply, click the link below, submit your resume, and tell us how your experience aligns with the responsibilities and qualifications outlined above. We look forward to reviewing your application and exploring how you can contribute to arenaflex’s continued success.

Apply Now – Become a Customer Development Manager at arenaflex!

Equal Opportunity Statement

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic.