Strategic Customer Success Manager – HR Technology Solutions Leader Driving Revenue Growth, Client Partnerships, and Product Adoption

About arenaflex

arenaflex is a global pioneer in fair, predictive science, dedicated to helping every individual find and thrive in their ideal role. By harnessing the power of industrial‑organizational (I‑O) psychology, arenaflex delivers evidence‑based insights that predict employee potential and drive organizational success. Our intuitive assessment tools—arenaflex Select and arenaflex Develop—are trusted by forward‑thinking companies worldwide to make smarter hiring, development, and retention decisions.

Our mission is rooted in scientific rigor, continuous innovation, and a deep commitment to the people we serve. At arenaflex, we believe that a data‑driven approach to talent can unlock limitless potential—for our clients, our employees, and the broader workforce.

Why arenaflex is a Great Place to Work

We champion a progressive, sustainable culture that empowers people to do their best work while living their best lives. Our core values translate into tangible benefits for every team member:

• True work‑life balance – flexible schedules, remote‑first options, and a four‑day work week to help you recharge.
• Generous paid time off – ample PTO plus a company‑wide shutdown from December 24 to January 1.
• Professional development – conference attendance (SIOP, BIOP, SHRM, ATD, HR Tech) and continuous learning resources.
• Comprehensive benefits – medical, dental, vision, 401(k) matching, and paid parental leave.
• Inclusive environment – a diverse, equitable workplace where every voice is heard and celebrated.

Role Overview: Strategic Customer Success Manager

arenaflex is seeking a dynamic, commercially‑oriented Strategic Customer Success Manager (CSM) with deep expertise in the HR technology arena. In this pivotal role, you will be the trusted advisor for a portfolio of high‑value customers, driving revenue growth through renewals, expansions, and strategic partnership development. You will blend consultative sales acumen with a passion for talent assessment to ensure our clients extract maximum value from arenaflex Select and arenaflex Develop.

Key Responsibilities

• Revenue Growth & Expansion
  • Identify and cultivate upsell and cross‑sell opportunities within existing accounts, consistently meeting or exceeding OTE targets.
  • Develop strategic account plans that align arenaflex solutions with each client’s long‑term business objectives.
• Client Relationship Management
  • Serve as the primary point of contact, championing the customer’s voice across product, support, and executive teams.
  • Conduct quarterly business reviews (QBRs) that showcase ROI, adoption metrics, and roadmap alignment.
• Renewal & Expansion Cycle Management
  • Own the end‑to‑end renewal process, from health score monitoring to contract negotiation and sign‑off.
  • Leverage data‑driven health indicators to proactively mitigate churn risk and accelerate expansion deals.
• Product Expertise & Market Insight
  • Maintain deep knowledge of arenaflex Select, arenaflex Develop, and emerging product features.
  • Stay ahead of industry trends in HR tech, recruiting, HCM, and learning management systems to provide strategic counsel.
• Customer Advocacy & Feedback Loop
  • Act as an internal advocate, translating client feedback into actionable product enhancements.
  • Collaborate with product, engineering, and marketing teams to remove adoption barriers and drive continuous improvement.
• Leadership & Mentorship
  • Share best practices, coach junior CSMs, and contribute to the development of a high‑performing Customer Success organization.

Essential Qualifications

• 5+ years of SaaS Customer Success experience, specifically with HR technology solutions (Recruiting, HCM, LMS, etc.).
• Proven track record of managing a large, complex portfolio and delivering measurable revenue growth through renewals and expansions.
• Exceptional communication and negotiation skills; ability to simplify complex concepts for diverse stakeholder groups.
• Strong analytical mindset—proficient in using data, health scores, and CRM tools to drive strategic decisions.
• Demonstrated ability to build trusted advisor relationships and influence senior executives.

Preferred Qualifications & Attributes

• Experience in a fast‑growing HR tech or talent assessment company.
• Recognition for exceeding sales or renewal targets (e.g., President’s Club, MVP awards).
• Background in industrial‑organizational psychology or related fields.
• Mentoring or coaching experience within a Customer Success or Sales Enablement function.
• Creative problem‑solving mindset and a natural curiosity about emerging HR trends.

Core Skills & Competencies

• Strategic Thinking – Ability to align product capabilities with client business goals.
• Relationship Building – Empathy, active listening, and the capacity to nurture long‑term partnerships.
• Data‑Driven Decision Making – Comfort with analytics platforms, health dashboards, and forecasting tools.
• Negotiation & Influence – Skilled at guiding conversations toward mutually beneficial outcomes.
• Product Knowledge – Deep understanding of HR tech ecosystems and the competitive landscape.
• Adaptability – Thrive in a rapidly evolving environment and manage multiple priorities.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Strategic Customer Success Manager, you will have access to:

• Leadership development programs designed to prepare you for senior CSM, Director of Customer Success, or Product Management roles.
• Mentorship from senior executives and industry thought leaders.
• Continuous education budgets for certifications, workshops, and conferences.
• Cross‑functional project exposure, allowing you to influence product roadmaps and go‑to‑market strategies.

Compensation, Perks & Benefits

We offer a competitive total compensation package that reflects your experience and performance:

• On‑Target Earnings (OTE) ranging from $110,000 to $140,000, split between base salary and variable commission.
• Comprehensive health, dental, and vision coverage.
• 401(k) plan with company match.
• Generous paid time off, four‑day work week, and a year‑end company shutdown.
• Remote‑first work model with flexible scheduling.
• Professional development stipend and paid conference attendance.
• Employee assistance programs, wellness initiatives, and paid parental leave.

Our Commitment to Diversity, Equity & Inclusion

arenaflex is an equal employment opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where every individual—regardless of race, gender, sexual orientation, disability, veteran status, or any other protected characteristic—can thrive. We recognize that confidence gaps and imposter syndrome can deter qualified candidates from applying, and we actively encourage applicants from under‑represented groups to consider this role.

If you require a reasonable accommodation to complete any part of the application or interview process, please contact us at [email protected]. We will work with you to ensure an equitable experience.

How to Apply

If you are ready to shape the future of talent assessment, drive strategic growth, and become a trusted partner to leading organizations, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex.

Apply Now – Join arenaflex!

Conclusion

At arenaflex, you will be part of a purpose‑driven team that blends scientific precision with innovative technology to transform how companies hire, develop, and retain talent. Your expertise will directly influence revenue growth, client satisfaction, and the evolution of our flagship products. Join us, and help build a world where every person can succeed in their best job.