Senior Data Entry & Voice‑of‑Customer Analyst – Live Chat, Remote – $35 per Hour – 2024 – Djibouti

About arenaflex

arenaflex is a global leader in financial services and digital innovation, dedicated to delivering world‑class experiences to millions of customers every day. With a heritage of more than a century, we have evolved from a traditional payments provider into a technology‑driven ecosystem that empowers consumers, merchants, and partners to thrive in an increasingly connected world. Our mission is to harness data, insight, and empathy to create seamless, secure, and personalized interactions that inspire trust and loyalty.

Operating across more than 20 countries and supporting dozens of languages, arenaflex is constantly listening to the voice of the customer (VoC) to shape products, services, and strategies. As part of our commitment to inclusive growth, we invest heavily in employee well‑being, continuous learning, and a culture where every individual feels seen, heard, and valued.

Why This Role Matters

The Senior Data Entry & Voice‑of‑Customer Analyst is a pivotal member of the Customer Listening Team, a cross‑functional group that translates raw survey feedback into actionable intelligence. In this role you will help design, build, and maintain the data pipelines that power our VoC platform, ensuring that insights are accurate, timely, and ready for strategic decision‑making. Your work directly influences product roadmaps, service enhancements, and the overall customer experience for millions of users worldwide.

Key Responsibilities

• Collaborate with business stakeholders—including product owners, data engineers, and agile delivery teams—to capture and translate business requirements into technical specifications.
• Develop and maintain robust data models that support both batch and real‑time analytics, leveraging technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
• Design, implement, and optimize ETL pipelines that ingest, cleanse, and enrich VoC data from multiple sources, including survey platforms, CRM systems, and third‑party APIs.
• Ensure data quality and integrity through rigorous testing, validation, and monitoring processes, guaranteeing that downstream analytics are reliable and trustworthy.
• Automate repetitive data‑entry tasks using scripting languages (Python, Shell) and workflow orchestration tools to increase efficiency and reduce manual effort.
• Partner with the analytics community to develop standardized metric definitions, dashboards, and reporting templates that enable self‑service insights for business users.
• Provide technical guidance to junior team members, fostering a culture of mentorship, knowledge sharing, and continuous improvement.
• Participate in agile ceremonies—sprint planning, daily stand‑ups, retrospectives—to ensure timely delivery of data solutions aligned with business priorities.
• Stay current with emerging big‑data technologies and industry best practices, recommending enhancements that keep arenaflex at the forefront of data‑driven decision making.

Essential Qualifications

• Minimum 3+ years of hands‑on experience with big‑data ecosystems (Hive, Hadoop, Spark, PySpark) and Python programming.
• Proven ability to design, develop, and maintain complex ETL pipelines in a production environment.
• Strong understanding of data modeling concepts, relational and NoSQL databases, and data warehousing principles.
• Experience working in an Agile delivery framework, delivering incremental value in short sprints.
• Excellent problem‑solving skills with a track record of troubleshooting data‑quality issues and implementing robust solutions.
• Effective communication skills—able to convey technical concepts to non‑technical stakeholders and translate business needs into technical deliverables.
• Fluency in English (both written and spoken); additional language proficiency is a plus, especially for multilingual survey environments.

Preferred Qualifications

• Advanced degree (MSc or PhD) in Computer Science, Data Science, Statistics, or a related field.
• Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
• Familiarity with survey platforms and VoC tools, having previously integrated data from Qualtrics‑style solutions (now referred to as arenaflex).
• Knowledge of machine‑learning pipelines and the ability to incorporate predictive models into VoC analytics.
• Certification in Agile methodologies (Scrum Master, Product Owner) or data‑engineering credentials.

Core Skills & Competencies

• Technical Proficiency: Python, Shell scripting, SQL, HiveQL, Spark SQL, data‑pipeline orchestration (Airflow, Luigi).
• Analytical Mindset: Ability to interpret large‑scale datasets, identify trends, and surface insights that drive business outcomes.
• Collaboration: Strong teamwork orientation, comfortable working with cross‑functional groups across geography and time zones.
• Attention to Detail: Commitment to data accuracy, consistency, and compliance with governance standards.
• Adaptability: Thrive in a fast‑moving environment, quickly learning new tools and processes as business needs evolve.
• Customer‑Centric Focus: Passion for translating the voice of the customer into tangible improvements that enhance satisfaction and loyalty.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is shaped by your ambition and the support you receive. As a senior analyst, you will have access to:

• Mentorship from industry‑leading data architects and product innovators.
• Sponsored certifications and tuition reimbursement for advanced degrees or specialized training.
• Opportunities to lead high‑visibility projects that influence global product strategy.
• Rotational programs that allow you to explore adjacent domains such as data science, machine learning, and product management.
• Regular knowledge‑sharing sessions, hackathons, and internal conferences to showcase your work and learn from peers.

Work Environment & Culture

Our remote‑first philosophy empowers you to work from anywhere while staying deeply connected to the arenaflex community. We foster an inclusive culture where diversity of thought is celebrated, and every voice contributes to our collective success. Key cultural pillars include:

• Integrity: We act with honesty and transparency in all interactions.
• Collaboration: Teamwork is at the heart of everything we do, with open channels for feedback and idea exchange.
• Innovation: We encourage experimentation, learning from failures, and continuous improvement.
• Well‑Being: Comprehensive health, financial, and mental‑health resources support you and your family throughout life’s stages.
• Flexibility: Hybrid, on‑site, or fully remote work arrangements are tailored to your role and personal preferences.

Compensation, Benefits & Perks

• Competitive Base Salary: $35 per hour, commensurate with experience and market benchmarks.
• Performance‑Based Bonus: Annual incentive tied to individual and company performance.
• Retirement Savings: Employer‑matched contributions to a 401(k) or equivalent plan.
• Health & Wellness: Comprehensive medical, dental, and vision coverage; access to virtual health clinics staffed by qualified professionals.
• Parental Leave: Generous paid parental leave policies, adaptable to local regulations.
• Learning & Development: Unlimited access to online learning platforms, internal training, and conference attendance.
• Employee Assistance Program: Confidential counseling services via the “Whole Minds” app.
• Flexible Working Hours: Choose a schedule that aligns with your personal productivity peaks and family commitments.
• Global Community: Connect with colleagues worldwide through virtual events, interest groups, and mentorship networks.

How to Apply

If you are ready to make a meaningful impact on the voice of millions of customers while advancing your technical expertise, we want to hear from you. Click the link below to submit your application, attach your updated resume, and share a brief cover letter outlining why you are the perfect fit for this role at arenaflex.

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Join arenaflex and Shape the Future of Customer Experience

At arenaflex, every data point tells a story, and every story helps us build a better, more inclusive financial world. By joining our team, you become part of a mission‑driven organization that values curiosity, integrity, and collaboration. Take the next step in your career—apply today and help us turn the voice of the customer into the heartbeat of innovation.