[Remote] ICBA PAYMENTS OPERATIONS - DIRECTOR, BILLING OPERATIONS

Note: The job is a remote job and is open to candidates in USA. ICBA Payments is a leading provider of payment solutions to community banks, serving over 1,400 financial institutions. The Director of Billing Operations will lead back-office operations related to billing and settlement, collaborating with various partners to ensure accurate and efficient billing processes.

Responsibilities

• Create and execute weekly, monthly, quarterly and annual controls to ensure our Card Network and processor billing for banks and ICBA Payments is accurate
• Independently look for internal and external system configurations and /or process changes that can improve the accuracy of or reduce fees being billed to ICBA Payments and/or our banks
• Suggest improvements to, and requirements for exception reporting tied to billing and invoicing that would make on processes less resource-intensive and/or more accurate
• Analyze complex issues with billing and fees to determine root cause of any issues and suggest changes needed
• Serve as an SME for how banks are billed and receive income or fees
• Provide reporting, invoicing and tracking in support of cross processor and pass through billing
• Work with external partners and internal Accounting and Finance teams to reconcile General Ledger accounts
• Work with Licensing to ensure all Card Network fees are appropriately allocated
• Work with Product and other team members as needed on billing of and reporting on ICBA Payments fees and ICBA product fees billed
• Learn about, document and share knowledge around Card Network, processor settlement, billing and invoicing
• Ensure documentation is in place for end-to-end billing and invoicing processes including input and output of processes and responsible parties
• Ensure documentation is in place and serves as an SME for program level financial reporting including metric calculations and impacts to our clients
• Investigate and resolve exceptions, discrepancies, and billing errors. Work directly with processors and Card Networks to correct customer billing errors and contract enrollment discrepancies
• Work with Licensing to ensure accurate affiliate, and other card network reporting and billing is in place
• Assist in managing the accuracy of data received from internal and external sources used in compiling program statistics, invoices, reports, client records, and other key data outputs
• Perform other duties as assigned

Skills

• BS/BA degree and a minimum of 5 years of experience in Card Network billing or Processing billing / settlement reconciliation required
• Previous experience supporting card debit and/or credit programs required
• Strong analytical and problem-solving skills
• Excellent attention to detail
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) with particular emphasis on data manipulation in Excel
• Excellent organizational skills
• Strong written and verbal communication skills
• Strong customer service orientation
• Works independently in accordance with general plans, policies and procedures

Benefits

• Comprehensive healthcare benefits package (medical, dental and vision)
• 401k plan company match contribution
• Annual performance bonus

Company Overview