[Remote] Network Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Cape is America’s privacy-first mobile carrier, dedicated to strengthening national security through innovative telecommunications. The Network Operations Specialist will play a crucial role in the rollout of new networks, ensuring they operate at the highest standards and contributing to the company's mission of providing secure mobile services.

Responsibilities

• Develop and execute test cases for new functionality launches
• Configure devices and create repeatable runbooks to ensure smooth deployments
• Gather customer feedback, create and manage trouble tickets, escalate issues as needed, and dive into traces/logs to identify root causes—while keeping documentation and resolution plans up to date
• Define and document processes to ensure smooth operations, especially during launches and testing
• Lead launch operations planning and execution, including methods of procedure (MOPs), rollback strategies, maintenance windows, and delivery approvals
• Build and maintain critical systems and 3rd-party tools that automate network operations
• Develop anonymized dashboards for partner MNOs, ensuring they have visibility into usage on their networks

Skills

• 3+ years of experience in cellular core network deployments
• Ability to analyze cellular system network trace data and packet captures, quickly identifying where issues should be routed
• Proven success operating as a flexible team player in a fast-paced, cross-functional environment while driving complex initiatives to completion
• Experience drafting MOPs and executing maintenance windows
• Strong organizational skills and attention to details, including reviewing and managing detailed project plans
• Hands-on experience troubleshooting and resolving network outages
• Ability to review and interpret technical telco documentation with fluency in industry acronyms and terminology
• Familiarity with Agile practices and task management tools like Jira
• Experience working closely with telco infrastructure vendors

Benefits

• 401(k) match
• 100% coverage of medical, dental, and vision premiums for you and your dependents
• 12 weeks paid parental leave (for all parents, no waiting period)
• Stipends for + Family-forming needs + Gender-affirming care
• Unlimited PTO

Company Overview

Company H1B Sponsorship