[Remote] Account Manager, Client Success

Note: The job is a remote job and is open to candidates in USA. Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring a Client Success Account Manager to support our advertising team, leading post-sale account management for new and existing growth accounts, and delivering best-in-class client experiences. This role requires a revenue mindset to drive client retention and identify growth opportunities while working closely with cross-functional teams.

Responsibilities

• Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations
• Responsible for building media strategies that support client objectives and campaign goals
• Develops a strong understanding of Axios products and effectively positions them to meet client objectives
• Manages all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting
• Monitors campaign performance and delivery to ensure campaigns are on track to meet client and revenue goals
• History of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholders
• Demonstrates an understanding of client business goals and industry context to inform campaign strategy and recommendations
• Proactively identifies opportunities for account growth, renewal & upsell
• Outstanding communication, organization, and project management skills with obsessive attention to detail
• Takes pride in delivering exceptional customer service
• Ability to develop and implement long-term strategies aligned with team and company goals
• Capacity to analyze complex situations and foresee potential challenges and opportunities
• Proficient in identifying problems and formulating effective solutions independently
• Confident in pulling reporting and using analytics to make data-driven campaign optimization recommendations
• Growth mindset and enjoys working in a fast-paced, collaborative environment
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively
• Initiative to take on responsibilities and drive projects forward with minimal supervision
• Flexibility to pivot client marketing strategies in response to changing market conditions or organizational needs
• Willingness to embrace new ideas and approaches to enhance efficiency
• Proficiency in Google Office Suite (Slides, Sheets, Docs)
• Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business development is a plus

Skills

• 1+ years of digital campaign planning and execution experience in a publisher or agency environment
• 2 - 4 years of work experience
• Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations
• Responsible for building media strategies that support client objectives and campaign goals
• Develops a strong understanding of Axios products and effectively positions them to meet client objectives
• Manages all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting
• Monitors campaign performance and delivery to ensure campaigns are on track to meet client and revenue goals
• History of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholders
• Demonstrates an understanding of client business goals and industry context to inform campaign strategy and recommendations
• Proactively identifies opportunities for account growth, renewal & upsell
• Outstanding communication, organization, and project management skills with obsessive attention to detail
• Takes pride in delivering exceptional customer service
• Ability to develop and implement long-term strategies aligned with team and company goals
• Capacity to analyze complex situations and foresee potential challenges and opportunities
• Proficient in identifying problems and formulating effective solutions independently
• Confident in pulling reporting and using analytics to make data-driven campaign optimization recommendations
• Growth mindset and enjoys working in a fast-paced, collaborative environment
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively
• Initiative to take on responsibilities and drive projects forward with minimal supervision
• Flexibility to pivot client marketing strategies in response to changing market conditions or organizational needs
• Willingness to embrace new ideas and approaches to enhance efficiency
• Proficiency in Google Office Suite (Slides, Sheets, Docs)
• Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business development

Benefits

• 401(k) with employer match
• Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
• Employer Health Savings Account (HSA) contribution for the high deductible health plan option
• Dental and vision coverage
• Primary caregiver 12-week paid leave
• Birth-givers will have an additional 6-8 weeks depending on type of delivery, for a total of 18-20 weeks continuous leave
• Generous vacation policy, plus holidays
• One mental health day per quarter
• Annual learning and development stipend
• $100 monthly work-from-home stipend
• Tele-mental health services through Headspace
• OneMedical membership, including tele-health services
• Personal health advocacy resources through HealthAdvocate
• Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility
• Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies
• Increased work flexibility for parents and caretakers
• Virtual company-sponsored social events
• A strong and positive work environment
• A commitment to an open, inclusive, and diverse work culture

Company Overview