[Remote] Sr. Manager, Technical Engineering

Note: The job is a remote job and is open to candidates in USA. McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Sr. Manager, Technical Engineering – Application Support leads a specialized production support organization responsible for L2/L3 application support, systems engineering, and operational readiness for business-critical healthcare platforms.

Responsibilities

• Own day-to-day operational performance for assigned applications/services, including stability, availability, latency/performance, and operational risk
• Lead major incident response and escalation management; ensure timely communications, stakeholder coordination, and documented follow-through
• Drive problem management and root-cause analysis practices that reduce repeat incidents and improve MTTR through durable corrective actions
• Establish and improve operational processes, knowledge management, and tooling to reduce toil and improve support efficiency
• Perform and guide technical planning, system integration, verification, and validation activities for new capabilities and platform changes—ensuring readiness for production operations and supportability
• Lead functional analysis, dependency/interface definition, and trade-off evaluations (risk, cost, supportability) to recommend robust systems solutions
• Ensure “operational acceptance” criteria are defined and met (runbooks, monitoring coverage, rollback plans, capacity considerations, access/controls)
• Partner with the Manager of Application Development and delivery teams to coordinate release planning, deployment readiness, and production validation of changes across environments
• Collaborate with Product Owners, Business Analysts, QA, and Project/Program Management to ensure functional and non-functional requirements translate into supportable production solutions
• Provide operational feedback loops into development roadmaps (tech debt, reliability improvements, automation priorities, and defect trends)
• Define and mature monitoring/alerting strategies, service health indicators, and operational reporting that improve early detection and service quality
• Drive systemic improvements: resilience patterns, performance optimization, automation, standardization, and proactive risk reduction
• Champion disciplined change management and operational governance across support activities
• Ensure DR plans are accurate, testable, and executed
• Own readiness artifacts: runbooks, recovery procedures, dependencies, and evidence needed for audits/assessments
• Establish governance structures; ensure adherence to security standards, regulatory obligations, and operational controls; support audits and required assessments
• Partner with Security and Engineering teams to embed secure-by-design operational practices (access, logging, patching, vulnerability response, evidence collection)
• Provide full people-leadership accountability: hiring, onboarding, coaching, performance management, development plans, and succession planning
• Build a high-performing culture focused on customer outcomes, reliability, learning, and continuous improvement
• Own workforce planning, forecasting, and budget inputs; manage vendor relationships and contracts supporting operational delivery
• Coordinate with system/network/storage/platform teams on capacity and growth planning to support service demands and SLAs

Skills

• Degree or equivalent experience
• Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience
• 4+ years of experience in systems engineering, application support, infrastructure operations, or production engineering, including 1+ year in a leadership role
• Strong expertise in incident, problem, and change management within a regulated environment
• Proven ability to lead cross-functional initiatives and drive root cause remediation to measurable outcomes
• Experience owning complex operational delivery across technical teams (reliability, customer experience, risk, execution)
• Executive-level communication skills, including stakeholder management, risk articulation, and clear documentation
• Broad technical foundation across production environments (e.g., Windows/Linux, databases, middleware, networking, automation, monitoring) with the ability to guide troubleshooting and stability improvements
• Experience operating mixed OS environments and supporting enterprise applications across on-prem and cloud infrastructures
• Experience overseeing relational database–backed systems, with the ability to provide leadership oversight across platforms such as Oracle, SQL Server, and PostgreSQL
• Experienced partnering with DBAs and engineering teams on reliability, performance, capacity planning, release readiness, and incident response in production environments
• Experience partnering with development teams across the SDLC to improve release quality and production outcomes (release planning, validation, rollout/rollback)
• Experience with DR planning/testing, monitoring strategy, and continuous service improvement

Benefits

• We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards.
• In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
• For more information regarding benefits at McKesson, please click here.

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