[Remote] Senior Transformation Program Manager

Note: The job is a remote job and is open to candidates in USA. Goods & Services is a product design and engineering company that addresses mission-critical challenges for large enterprises. They are seeking a Senior Transformation Program Manager to support a significant technology overhaul, ensuring effective program management and alignment across multiple tracks and stakeholders.

Responsibilities

• Own the executive relationship with Program leadership and executive stakeholders, author and maintain the Program's North Star vision document, and ensure that strategic decisions are made, not deferred
• Run the program management infrastructure: MoSCoW tracker, decision log, status reporting, cross-track dependency management, and the executive readout cycle
• Be a key partner in knowledge transfer to the client’s internal project manager, with the explicit goal of leaving behind a functioning PPM methodology at the end of the engagement
• Serve as the primary relationship owner with Program leadership and executive stakeholders, the face of the engagement at the steering level
• Author and maintain the Program North Star / executive vision document, keeping the strategic narrative current as decisions are made and context evolves
• Chair executive steering sessions and Program board meetings, preparing agendas, driving decisions, and ensuring leadership always has a clear, decision-ready view of the Program
• Translate complex technical and delivery inputs into executive-ready language for C-suite, board, and lender audiences
• Maintain the Program-level dependency map across all tracks and ensure cross-track alignment without creating overhead for implementation teams
• Own the build-operate-transfer plan, ensuring that methodologies and governance rhythms are absorbed by the client's internal team throughout the engagement, not handed over at the end
• Own and maintain the MoSCoW priority tracker across all workstreams, running prioritization sessions, challenging scope and benefits, keeping must-haves clearly separated from could-haves
• Maintain the program-level decision log, every decision documented with context, rationale, owner, date, and downstream dependencies
• Manage the cross-track dependency map across all active projects, flagging conflicts and sequencing risks before they become blockers
• Produce weekly program status reports and executive readout materials, timeline, risks, decisions required, deliverable status, and escalation items
• Own stage gate preparation across program phases, ensuring each tranche has documented entry and exit criteria, and that leadership has what it needs to make a clear go/no-go call
• Proactively surface risks, assumptions, and issues before they stall the Program, with particular attention to integration points between delivery vendors, internal architecture, and the Transformation Office
• Draw on Program leadership experience to identify where transformation Programs typically break, scope drift, vendor dependency, ungoverned decisions, and misalignment between delivery and business outcomes
• Maintain a single source of truth for Program status, what has been decided, what is open, and what is blocked, and communicate that view simply and consistently to all stakeholders
• Support the development of decision and comparison matrices for platform, sequencing, and investment choices
• Coordinate across multiple delivery partners and internal teams without creating reporting burden for the people doing the work
• Ensure that vendor plans, risks, and dependencies are visible and integrated into the overall Program governance model, governing vendor integration into the Program, not replacing vendor delivery management
• Interface regularly with the client's internal PMO and project manager, transferring methodology and building internal capability

Skills

• 10+ years of program or project management experience, with at least 4 years leading enterprise cloud transformation programs
• Demonstrated ownership of a cloud modernization program, cloud-native platform build, large-scale cloud migration, or equivalent. You have led a program of this type, not just supported one, and you can speak to what went wrong as clearly as what went right
• Experience owning the executive relationship on a consulting or TMO engagement, not just reporting to stakeholders, but managing them, shaping their decisions, and holding the strategic narrative
• Experience running multi-vendor, multi-track programs where you were responsible for dependency management, cross-team coordination, and keeping delivery honest against a strategic plan
• Hands-on experience with PPM frameworks — MoSCoW prioritization, RAID logs, decision logs, stage gate governance, and executive reporting cadences
• Comfortable governing complex technical Programs without being the technical expert, able to ensure technical decisions are visible, documented, and connected to Program outcomes
• Familiarity with cloud transformation concepts at a governance level, enough to understand Program sequencing risks, vendor dependencies, and the implications of major architecture choices without needing to make them
• PMP certification
• Experience with telecom, communications platforms, or regulated industries
• SAFe, PRINCE2, MSP (Managing Successful Programs), or equivalent transformation methodology experience

Company Overview

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