[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. RRD is a leading global provider of marketing, packaging, print, and supply chain solutions. The Strategic Account Manager is responsible for maintaining relationships with clients and promoting sales through a consultative process, requiring product knowledge and strategic planning to maximize revenue opportunities.

Responsibilities

• Maintain and grow customer accounts optimizing revenue opportunities: 75%
• Act as a trusted business partner, build meaningful value-add relationships
• Build successful relationships with senior level clients and decision makers
• Ensure tactical and flawless implementation of programs
• Point of client contact for problem solving
• Develop and cultivate new business opportunities with the client
• Develop strategic advertising ideas / programs
• Participate in account strategy sessions
• Engage with decision makers
• Lead with client solutions, understanding their end goal, provide integrated product solutions
• Using data, research and insights to maintain and grow revenue opportunities
• Understanding of how Customers’ consumer marketing, advertising and trade/sales dollars are being spent to include: Competing for and securing every order or reporting it as competitive activity; create cross-selling and up-selling opportunities
• Sell product mix (integrated solutions) as appropriate to ensure successful campaigns
• Engage internal sales product experts and support teams, to sell an omni-channel solution
• Research, tailor and teach commercial insights to clients
• Obtain and understand Customers’ marketing and advertising requirements and objectives
• Create demand for all RRD Products, Services and Solutions
• Negotiate contracts; engaging internal resources as needed
• Exceed revenue goals and be proactive in driving revenue 10%
• Create a compelling story/vision for the customer challenging their marketing strategy
• Propose omni-channel solutions that will fulfill the clients goals
• Engage internal experts to provide expertise on products as needed
• Acquire and sell to close accounts with varying complexity levels
• Provide accurate and timely reports and forecasting as required by the Company. 15%

Skills

• Bachelor's degree preferably in the fields of Business, Marketing, or Communications; or equivalent combination of education and experience
• Working knowledge of Microsoft Office
• 5+ years of successful (proven) outside sales and/or account management experience
• 5+ years experience in developing and maintaining successful client relationships
• Use of data and insights as a solution selling tool
• Ability to determine and resolve issues and implications
• Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results
• Ability to educate and influence stakeholders/audiences resulting in closed/won business
• Excellent written and oral communication skills
• Ability to manage multiple clients while seeking organic growth opportunities
• Proficiency in Microsoft Office and CRM software, with aptitude to learn system
• Communication with clients and internal co-workers – all levels of management, business leadership, customers, suppliers and other internal/external entities as required
• Ability to make out-of-box recommendations to clients and areas that support sales (ie: targeting, marketing and pricing)
• Requires broad conceptual judgment and ability to deal with complex factors
• Travel required
• Media experience is highly preferred

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance and other voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts

Company Overview