[Remote] Panel Growth & Community Manager (Contract)

Note: The job is a remote job and is open to candidates in USA. dQ&A, The Diabetes Research Company, is dedicated to improving the lives of people with diabetes by incorporating their voices into healthcare decisions. They are seeking a Panel Growth & Community Manager to enhance and expand their diabetes research communities through effective recruitment and engagement strategies, while building sustainable systems for long-term growth.

Responsibilities

• Develop and execute recruitment and retention initiatives across North America and Europe
• Build recruitment strategies for both existing and future markets
• Identify and develop new sources of participants, including patient organizations, healthcare providers, advocacy groups, community leaders, ambassadors, and referral programs
• Manage recruitment goals across multiple diabetes populations and countries
• Ensure that community members have a positive experience when participating in the community and in individual research projects
• Continuously evaluate performance and adjust tactics based on results
• Build and manage networks of partners who can help dQ&A reach people living with diabetes in different regions and countries
• Create scalable processes that improve recruitment efficiency and participant engagement
• Track recruitment performance by country, channel, source, and participant segment
• Develop clear reporting that links actions to outcomes
• Test new approaches and continuously improve based on evidence
• Balance growth objectives with quality, cost efficiency, and participant trust
• Ensure that new members have a positive introduction to dQ&A and quickly begin participating in research
• Identify opportunities to improve engagement, retention, and long-term participation
• Work closely with internal teams to ensure community members have a respectful and rewarding experience
• Serve as an advocate for the needs and perspectives of panel members

Skills

• Help Build One of the World's Leading Diabetes Research Communities
• Drive Community Growth
• Develop and execute recruitment and retention initiatives across North America and Europe
• Build recruitment strategies for both existing and future markets
• Identify and develop new sources of participants, including patient organizations, healthcare providers, advocacy groups, community leaders, ambassadors, and referral programs
• Manage recruitment goals across multiple diabetes populations and countries
• Ensure that community members have a positive experience when participating in the community and in individual research projects
• Continuously evaluate performance and adjust tactics based on results
• Build and Scale International Recruitment Networks
• Create repeatable approaches that allow dQ&A to expand beyond its current markets without relying solely on traditional recruitment methods
• Build Sustainable Recruitment Systems
• Create scalable processes that improve recruitment efficiency and participant engagement
• Track recruitment performance by country, channel, source, and participant segment
• Develop clear reporting that links actions to outcomes
• Test new approaches and continuously improve based on evidence
• Balance growth objectives with quality, cost efficiency, and participant trust
• Steward the Community Experience
• Ensure that new members have a positive introduction to dQ&A and quickly begin participating in research
• Identify opportunities to improve engagement, retention, and long-term participation
• Work closely with internal teams to ensure community members have a respectful and rewarding experience
• Serve as an advocate for the needs and perspectives of panel members
• Demonstrated measurable progress against recruitment and engagement goals
• Improved the quality, diversity, and representativeness of incoming panel members
• Established clear visibility into recruitment performance by country and channel
• Built or expanded several productive ambassador, advocacy, or partner relationships
• Successfully operationalized at least two or three international recruitment partnerships capable of generating sustainable participant growth
• Developed systems and reporting that support future geographic expansion
• The strongest candidates will bring a combination of growth, operational, partnership, and community-building experience
• Highly self-motivated and comfortable owning outcomes
• Able to manage multiple overlapping projects and relationships simultaneously
• Analytical and comfortable making decisions from imperfect information
• Resourceful, pragmatic, and action-oriented
• Resilient when things don't work the first time
• Comfortable building relationships across cultures and geographies
• Empathetic and able to connect authentically with people living with diabetes
• Managing external partners, affiliates, and vendors
• Launching or supporting growth initiatives in new markets
• Building repeatable partner-based recruitment programs
• Familiarity with healthcare, patient communities, clinical research, or chronic disease populations
• Working across multiple countries, regions, or cultures
• Personal or professional connections to the diabetes community are a plus
• Direct diabetes experience is not required. Curiosity, empathy, and a willingness to learn are

Benefits

• Opportunity to convert to a permanent position in 2027 based on performance and organizational fit
• Remote. Eastern time zone working hours strongly preferred
• Growth and Career Opportunities
• Growth in scope will be driven by demonstrated impact, leadership, and the ability to build systems that scale.

Company Overview