Series 7 Certified Financial Services & Customer Support Representative – Brokerage Operations, Client Relations, and Process Improvement (Hybrid – Salt Lake City, UT)

About arenaflex

arenaflex is a forward‑thinking leader in the financial services industry, dedicated to delivering innovative brokerage solutions and exceptional client experiences. With a strong heritage of compliance excellence, cutting‑edge technology, and a culture that values continuous learning, arenaflex empowers its employees to grow, innovate, and make a tangible impact on the financial well‑being of millions of investors. Our commitment to diversity, inclusion, and ethical stewardship creates a workplace where every voice is heard and every team member can thrive.

Position Overview

arenaflex is seeking a dynamic, Series 7‑qualified professional to join our hybrid team in Salt Lake City, UT. In this role, you will serve as the primary point of contact for brokerage‑related client inquiries, blending deep financial knowledge with top‑tier customer service skills. You will navigate complex account‑management scenarios, resolve technical issues, and identify opportunities for process enhancements that elevate the overall client journey. This is a 6‑month contract position with the potential for extension or conversion to a permanent role, offering a competitive hourly rate of $30‑$32.

Key Responsibilities

• Client Issue Resolution: Act as the first line of support for brokerage complaints, troubleshooting routine technical questions, and guiding clients through product conversions and new product onboarding.
• Account Management Support: Assist relationship managers and internal partners by providing accurate, timely information on account status, transaction history, and compliance requirements.
• Process Improvement: Proactively identify inefficiencies within the customer support workflow, propose actionable enhancements, and collaborate with cross‑functional teams to implement best‑practice solutions.
• Technical Research & Evaluation: Investigate moderate‑to‑complex technical challenges, conduct root‑cause analysis, and develop clear recommendations for resolution.
• Documentation & Knowledge Sharing: Create and maintain detailed case notes, knowledge‑base articles, and training materials to empower the broader support team.
• Regulatory Compliance: Ensure all client interactions adhere to FINRA, SEC, and internal compliance standards, leveraging your active Series 7 license to guide decisions.
• Collaboration & Communication: Liaise with internal stakeholders—including compliance, operations, product development, and IT—to facilitate seamless issue escalation and resolution.
• Customer Education: Provide clients with clear explanations of brokerage processes, platform functionalities, and investment options, fostering informed decision‑making.

Essential Qualifications

• Active or re‑activatable Series 7 license (must be current or within a two‑year window).
• Minimum of 2 years of experience in a customer‑service, financial‑services, or contact‑center environment, demonstrated through work experience, training, military service, or education.
• Hands‑on experience with brokerage operations, including order entry, trade settlement, and account maintenance.
• Proficiency with arenaflex productivity suite (formerly Microsoft Products) and other standard office tools for documentation and communication.
• Exceptional verbal and written communication skills, with the ability to convey complex financial concepts in clear, client‑friendly language.
• Strong analytical mindset, capable of researching technical issues, interpreting data, and presenting concise recommendations.
• Demonstrated ability to exercise independent judgment while aligning with internal policies and external regulatory requirements.
• Customer‑centric attitude with a proven track record of delivering high‑quality service and maintaining client satisfaction.

Preferred Qualifications

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• Experience with brokerage platforms such as arenaflex TradeStation, Thinkorswim, or comparable trading systems.
• Prior exposure to process‑improvement methodologies (Lean, Six Sigma, Kaizen) and the ability to lead small‑scale improvement projects.
• Familiarity with CRM systems and ticketing tools to manage client interactions efficiently.
• Knowledge of securities regulations, including FINRA Rule 3110, SEC Rule 10b‑5, and related compliance frameworks.
• Multilingual abilities or experience serving a diverse client base.

Core Skills & Competencies

• Financial Acumen: Deep understanding of brokerage products, market mechanics, and investment strategies.
• Problem‑Solving: Ability to dissect complex issues, identify root causes, and develop practical solutions quickly.
• Interpersonal Skills: Empathetic listening, conflict resolution, and the capacity to build trust with clients and internal partners.
• Technology Savvy: Comfortable navigating trading platforms, internal databases, and arenaflex productivity suite to retrieve and disseminate information.
• Organizational Ability: Strong time‑management skills to juggle multiple client cases, documentation tasks, and improvement initiatives.
• Compliance Awareness: Vigilant adherence to regulatory standards and internal policies, ensuring every client interaction is compliant.
• Adaptability: Thrive in a hybrid work environment, balancing remote responsibilities with on‑site collaboration when needed.

Career Development & Learning Opportunities

arenaflex invests heavily in the professional growth of its team members. As a Financial Services Representative, you will have access to:

• Continuous education programs, including advanced securities licensing support (Series 24, Series 66) and industry‑specific certifications.
• Mentorship from senior brokers, compliance officers, and technology experts who will guide your career trajectory.
• Internal training workshops on process‑improvement techniques, data analytics, and client‑experience design.
• Opportunities to transition into full‑time roles within brokerage operations, client relationship management, or product development based on performance and business needs.
• Participation in arenaflex’s annual Innovation Summit, where employees showcase improvement projects and collaborate on future‑forward initiatives.

Work Environment & Culture at arenaflex

Our hybrid model blends the flexibility of remote work with the collaborative energy of in‑office teamwork. The Salt Lake City office features modern workstations, quiet zones for focused tasks, and communal areas designed for brainstorming sessions. arenaflex fosters a culture of inclusion, where diverse perspectives are celebrated and every employee is encouraged to contribute ideas. Regular team‑building events, wellness programs, and community outreach initiatives reinforce our commitment to a balanced, purpose‑driven workplace.

Compensation, Benefits & Perks

While the base hourly rate for this contract role ranges from $30 to $32, arenaflex offers a comprehensive benefits package for eligible employees, including:

• Health, dental, and vision insurance with generous employer contributions.
• Retirement savings plans with matching contributions.
• Paid time off, holidays, and flexible scheduling to support work‑life balance.
• Employee assistance programs, mental‑health resources, and wellness stipends.
• Professional development allowances for certifications, conferences, and continuing education.
• Performance‑based bonuses and recognition programs that celebrate outstanding client service.

How to Apply

If you are a motivated, Series 7‑qualified professional ready to make a meaningful impact on client experiences and drive operational excellence, we want to hear from you. Submit your resume and a brief cover letter outlining your relevant experience and why you are excited to join arenaflex. Our recruiting team reviews applications on a rolling basis, and qualified candidates will be contacted promptly for the next steps.

Apply Now

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, disability, religion, sexual orientation, age, veteran status, or any other legally protected characteristic.