Seeking Fully Remote Billing and Collections Specialist

We are a mission-driven legal services platform with hundreds of attorneys across the country that deliver affordable legal services to working families who cannot afford the high retainer fees that traditional law firms typically charge. We deliver exclusive client leads to our network of attorneys and they pay us a fee on a “pay-per-lead” basis for the connection of each prospective client... with their offices. Our attorneys typically pay our lead bills through our automated, online payment system very reliably, however there are times when they have not paid their invoices for an extended period of time and we need to reach out to collect on those outstanding invoices. Role Overview: As a Billing and Collections Specialist, you will be responsible for overseeing and collecting on the outstanding accounts receivables from our attorney clients. This role involves contacting attorneys via phone, email and text to collect on outstanding invoices. This involves collecting payments in full, setting up payment plans, and otherwise finding ways to ensure our invoices are consistently paid within a reasonable time period. Your goal will be to collect on unpaid invoices while maintaining cordial relationships with our attorneys, and keep accurate records of contact attempts, client communications and payment outcomes. Key Responsibilities: • Monitor client accounts for non-payment and delayed payment • Contact attorneys and their offices to collect payments on overdue bills and other receivables • Maintain up-to-date records of all billing and payment transactions • Work closely with attorneys to resolve any billing disputes amicably and professionally • Send out invoices and account statements to attorneys who request it • Communicate processes and tools that will help ensure timely payment of invoices in the future • Provide detailed reports on collection activity and accounts receivable status • Connect attorneys that are struggling with achieving positive financial outcomes with their prospective clients to the Attorney Support Team for further assistance and guidance Qualifications: • Proven experience in billing and collections, preferably within a legal or professional services environment • Excellent communication skills, with the ability to handle potentially sensitive situations tactfully • Strong negotiation skills and the ability to resolve issues and disputes professionally • Highly skilled and proficient on a computer to navigate the remote work position and our online systems Why Join Us? • Work remotely from anywhere • Join a supportive team that values dedication and high-quality work • Engage in meaningful work that directly impacts the success of our attorneys and clients seeking legal help • Be part of a mission driven company that is working to shift the affordability of legal services across North America Compensation: $3,500 per month, plus bonus commission based on collections performance To Apply: Please submit your application and resume through LinkedIN. Our team will review it and reach out to you to set up an interview. Thanks so much for your interest in this opportunity Apply Job!