Customer Contact Center - Virtual Consultant

Employer Industry: Banking and Financial Services Why consider this job opportunity... - Competitive salary with potential cash or equity-based incentives based on performance - Comprehensive benefits package including medical, dental, and vision insurance - Opportunities for career advancement and professional development - Flexible work arrangements with the ability to work remotely - Supportive and inclusive work environment recognized as a Top Place to Work - Paid Time Off (PTO) and company-paid holidays What to Expect (Job Responsibilities): - Serve as the first line of contact for customer inquiries via inbound and outbound calls - Provide assistance with bank operations, transaction processing, and electronic services - Communicate through various channels including email and secured messaging - Identify customer needs and recommend suitable products and services - Follow all bank policies, laws, and regulations while performing basic teller transactions What is Required (Qualifications): - High School Diploma or Equivalent - Minimum of 2 years of experience in customer service, contact center, or teller roles - Registration with the Nationwide Mortgage System Registry (NMLS) and annual renewal - Strong communication skills, both verbal and written - Proficiency in Windows-based and Microsoft Office applications How to Stand Out (Preferred Qualifications): - 3+ years of experience in customer service, contact center, or teller roles - Associate Degree or higher education - Previous banking experience - Demonstrated ability to learn and use new technology effectively - Strong organizational and prioritization skills #BankingJobs #CustomerService #CareerGrowth #FlexibleWork #EmployeeBenefits At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!