Remote Pet Insurance Licensed Customer Service Representative (LCSR)

Overview:

Chewy (CarePlus) is seeking dynamic and passionate individuals to join our team as Licensed Customer Service Representatives (LCSR) and play a crucial role in helping pet owners make informed decisions about their pet's insurance needs. As an LCSR, you will educate customers about our pet insurance plans, recommend a plan to suit their unique needs, and provide a consistent customer... experience.

Responsibilities:

• Develop a working knowledge of insurance and operate as an expert on Chewy's pet health insurance plans, knowing the key features and options to recommend the best plan for pet parents.

• Learn and operate within Chewy and our third-party insurance partner internal and external technologies to provide a consistent customer experience.
• Answer inbound contacts and place outbound follow-ups from potential customers who have expressed interest in our pet insurance policies.
• Provide detailed information about our policies, coverage options, and answer any questions or objections customers may have.
• Utilize a consultative approach to effectively probe, identify, recommend, and enroll appropriate insurance plans to customers to meet their specific needs.
• Maintain call control and guide the conversation towards successful enrollment utilizing a enrollment-based framework.
• Present the value of our pet insurance policies to emphasize the benefits they offer

• Utilize information discovered during the consultative process so that objections can be overcome and converted into insurance enrollments.

• Overcome objections and concerns with confidence and empathy to instill trust in potential customers.
• Utilize assumptive closing techniques to confidently guide customers through the enrollment process.
• Accurately enroll pets in policies, ensuring all necessary information is collected and documented.
• Meet and exceed enrollment targets and objectives.
• Use creativity and critical thinking skills to research, problem-solve, and determine appropriate solutions for the customer and follow up as needed to resolve issues.
• Consistently offer understanding, active listening, patience, empathy, and kindness to customers and Team Members. Operate with a willingness to learn by receiving and giving feedback in a way that promotes a culture of being open-minded to grow.

Qualifications:

• 2+ years of experience in a customer service conversion-based role, preferably within the insurance industry.

• Proven track record of meeting and exceeding conversion targets.
• Strong consultative conversion skills with the ability to identify customer needs and recommend appropriate solutions.
• Required to have and maintain a Property & Casualty Insurance license in your home state.
• Excellent communication skills with a customer-centric approach. Ability to actively listen, understand customer needs, and provide appropriate solutions.
• Familiarity with the insurance industry, particularly pet insurance, is a plus.
• Proven track record of quality, productivity, and the ability to understand customers' needs.
• Strong ability to handle objections and turn them into opportunities.
• Positive attitude, adaptability, and a willingness to learn and grow within the role.
• Proficiency in basic computer applications and data entry.
• Demonstrated ability to multi-task in a fast-paced environment without missing details or cutting corners.
• Flexibility to shift schedule and work overtime as needed.

Benefits:

• Four weeks of virtual training • Opportunity to work from home • Competitive salary and benefits package • Professional development and growth opportunities • Team-oriented and dynamic work environment • Flexible scheduling and overtime opportunities • Paid training and onboarding program • Comprehensive insurance coverage for pets and pet owners • Employee discounts and perks • Opportunities for advancement and career growth Apply Job!