Medicare Customer Service Rep II , Fully Remote

Employer Industry: Health Insurance Why Consider This Job Opportunity... • Starting pay of $19.60 per hour • Opportunity for performance bonuses and merit increases • 401(k) plan with dollar-for-dollar matching up to 6% of salary, fully vested immediately • Competitive paid time off and comprehensive health and dental insurance starting on DAY 1 • 100% remote work opportunity available in approved states • Be part of a successful team recognized as the Best Small Contact Center by the International Customer Management Institute (ICMI) What To Expect (Job Responsibilities) • Respond to a wide range of provider inquiries via telephone • Educate providers on coverage, claim submission, and available self-service offerings • Identify customer issues, research, and initiate appropriate actions • Communicate confidently and clearly with customers regarding their concerns • Navigate multiple computer applications effectively What Is Required (Qualifications) • High School diploma or equivalent • Minimum of 1 year of customer service experience with health insurance and/or Medicare/DME claims • At least 1 year of customer service experience with direct telephone contact • Ability to learn and apply Medicare guidelines and insurance terminology • Strong problem-solving skills to identify and address customer issues How To Stand Out (Preferred Qualifications) • 1 year of previous customer service experience at the employer • Experience as a contracted Medicare CSR II at the employer • 1 or more years of recent Medicare or healthcare insurance experience • 2 or more years of call center experience • Coursework in coding, medical terminology, or a related field #HealthInsurance #RemoteWork #CustomerService #CareerGrowth #VeteranFriendly At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!