Customer Support Specialist - Live Chat & Email
Description We are currently seeking a motivated individual to join our team as a Live Chat and Email Associate. As a Live Chat and Email Associate with The Digital Headhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need... assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers. Compensation and Benefits Competitive salary based on experience Health, dental, and vision insurance Retirement savings plan with company matching Generous vacation and paid time off policy Flexible working hours Opportunities for professional development and training Remote work options available Why you should apply for this position today Joining our team offers you the opportunity to make a direct impact on customer satisfaction while developing your skills in a supportive environment. You will work with a dedicated team that values innovation and collaboration, allowing you to grow both personally and professionally. Skills Excellent written and verbal communication skills Strong technical troubleshooting abilities Ability to handle multiple chats and emails efficiently Customer service orientation Critical thinking and problem-solving skills Familiarity with customer service software and tools Responsibilities Respond to incoming chats and emails from customers seeking assistance Troubleshoot and resolve customer issues effectively Identify customer needs and provide appropriate solutions Maintain detailed records of customer interactions Collaborate with team members to improve service processes Stay updated on product knowledge and service offerings Qualifications Previous experience in customer service or technical support Strong problem-solving skills Ability to work independently and as part of a team Excellent time management skills High level of attention to detail Education Requirements High school diploma or equivalent Associates or bachelors degree preferred but not required Education Requirements Credential Category High school diploma or equivalent Experience Requirements At least 1-2 years of experience in a customer service role Experience in technical support is a plus Why work in Creve Coeur, MO Creve Coeur, MO, is a vibrant community known for its welcoming atmosphere and strong sense of community. The area offers a mix of suburban charm and urban amenities, including parks, shopping, and dining options. With a strong local economy and numerous opportunities for professional growth, Creve Coeur provides an ideal environment for both personal and professional development Apply Job!