Chat Support Specialist - Remote Work
*Job Title:** Chat Support Specialist - Remote Work *Company:** Lockheed Martin *Location:** Charlotte, North Carolina, US... *Job Type:** Part-time *Seniority:** Associate Level *Years of Experience:** 2 --- ### Job Description: Lockheed Martin is seeking an energetic and independent
Chat Support Specialist
to join our dynamic team focused on delivering exceptional customer service through online engagement. As a part-time position, this role offers the unique opportunity to work remotely while contributing to one of the leading aerospace and defense companies in the world. The successful candidate will be adept at managing multiple inquiries while maintaining a high standard of communication and customer care. ### Key Responsibilities: -
Customer Interaction:
Provide timely and informative responses to customer inquiries via chat, ensuring a personalized experience and addressing concerns effectively. -
Issue Resolution:
Analyze customer issues and provide suitable solutions or escalate problems as necessary to maintain customer satisfaction. -
Knowledge Management:
Utilize and contribute to internal knowledge bases, ensuring information remains accurate and up-to-date for future reference. -
Documentation:
Accurately document all customer interactions and resolutions in the CRM system to track inquiries, follow-ups, and feedback. -
Collaboration:
Work closely with cross-functional teams (Customer Service, Technical Support, Sales) to address customer needs and relay important information. -
Feedback Loop:
Gather customer feedback and share insights with management to improve service delivery and enhance the customer experience. -
Project Management:
Manage multiple projects simultaneously, prioritize tasks, and meet deadlines while maintaining a focus on quality and customer satisfaction. -
Training and Development:
Participate in any necessary training sessions to stay informed about product updates, new processes, and best practices in customer support. ### Requirements: *Education:** - Bachelors degree or equivalent experience in a related field preferred. *Experience:** - Minimum of 2 years of experience in customer support, preferably in a chat or remote environment. *Technical Skills:** - Proficiency in chat support tools and CRM software. Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint). *Personality Traits:** - Energetic personality, with the ability to engage customers positively and effectively. - Independent worker, capable of managing time and responsibilities with minimal supervision. *Soft Skills:** - Excellent communication skills, both written and verbal, with a keen attention to detail. - Strong project management skills, demonstrating the ability to handle multiple tasks and projects efficiently. *Additional Requirements:** - Flexibility to work various shifts as needed. - Willingness to adapt to changes and embrace new tasks or challenges. ### Benefits: - Free accommodation provided for remote work purposes. - Paid sick leave for eligible candidates. - Company-provided equipment to facilitate effective work-from-home capabilities. ### Working Environment: At Lockheed Martin, we thrive in an environment that embraces and navigates change seamlessly. Our culture encourages flexibility, innovation, and a commitment to continuous improvement. You'll find yourself working among motivated professionals who are passionate about what they do and dedicated to serving our customers with excellence. ### Application Deadline: *Apply by:** October 21, 2024 --- *Equal Opportunity Statement:** Lockheed Martin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, or disability status. We encourage all qualified individuals to apply. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Chat Support Specialist - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!