Call Center / Customer Service Rep – 100% REMOTE

OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished “Call Center/ Customer Service Rep – 100% REMOTE”... Position: Call Center/ Customer Service Rep – 100% REMOTE!!! Location: Texas Duration: 6 months+ temp-to-hire Pay rate: $16/hr on W2 Important: • Work schedule: Must be available 7AM to 7 PM PST, Monday through Friday • The candidate MUST have their own Laptop/ computer to work REMOTELY • Wired internet connection from computer to router or modem (Download – 20 Mbps minimum & Upload – 5 Mbps minimum) • Candidate can be located anywhere in CA, TX, AZ. JOB DESCRIPTION: • High school diploma or GED required, Associate degree is preferred; ability to maintain confidentiality and security of all information; • ability to comply with current and updated policies and procedures; • ability to interact courteously and effectively with a diverse population; cultural competency; • excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline oriented work environment; • ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; • proficient in the use of Microsoft Office products, must be able to remain in a stationary position for an extended period of time; JOB RESPONSIBILITIES: • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken • Follow standard operating procedures to ensure consistency and accuracy • Address customer’s inquiries and resolve problems to ensure that appropriate changes are made • Refer unresolved customer grievances to designated departments for further investigation • Communicate with supervisor regarding any potential needs or concerns • Perform data entry accurately • Perform other duties as assigned by management Job Types: Full-time, Contract Pay: Up to $16.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • Vision insurance • Work from home Schedule: • 8 hour shift • Monday to Friday Application Question(s): • Candidate MUST have their own Laptop / Computer to work REMOTELY. Do you comply? Education: • High school or equivalent (Required) Experience: • Phone Etiquette (Inbound / Outbound Calling): 1 year (Required) • Customer Service: 1 year (Required) Work Location: Remote Apply Job!