Customer Service Agent/ English - Night Shift
Hi, were Fever Were excited you are checking out this job offer ... We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment. How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience. Sounds amazing, right? About the role: We love our customers and always aim to provide the best service. If you like working at home, this job is for you! INFO: The Schedule for the night-shift position is 00:00 am to 8:00 am (5 days/week) with 30 minutes of break. You will be expected to: Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis. Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed. Work schedule: 00:00 am - 8:00 am with 30 minute break About you: Previous experience in User Support or Customer Service positions are highly valuable. Previous experience using Zendesk is preferred. High English level (oral & written) and fluent in Spanish or English Skilled at planning, organizing, prioritizing and executing simultaneous tasks. Have good communication and interpersonal skills. Are a solution-oriented and reliable professional. Are incredibly detail-orientated with excellent time-management skills. Are flexible. Everything can change very quickly and you know how to adapt Have excellent interpersonal and communication skills. Be decisive and organized. Love being part of a dynamic team in a growing company. Candidates must reside in Spain You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences. This role is located in Spain. Benefits & Perks Home office Great work environment with a young, international team of talented people to work with! Possibility to receive in advance part of your salary by Payflow 40% discount on all Fever events and experiences Health Insurance Gympass Membership #LI-Remote Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice Original job Customer Service Agent/ English - Night Shift posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!