Virtual Digital Devices and Alexa Support associate

At Amazon, our mission is to be the most customer-centric company on Earth. Our award-winning Technical Support team plays a vital role in achieving this vision. We’re driven by the desire to deliver the best possible experience for our customers, and that means doing things differently. Here, you won’t be reading from a script. Instead, you’ll receive the training needed to think critically... problem-solve, and guide customers to the best possible solutions—all while adding your unique personality to every conversation. Do you have a passion for technology and an inquisitive mind? Are you enthusiastic about solving problems, researching solutions, and sharing your knowledge with others? If so, the Technical Support Associate role could be the perfect fit for you. What You’ll Do as a Technical Support Associate As a Technical Support Associate, your primary mission is to investigate and resolve issues related to Amazon's digital services and devices, including Kindle, Echo, and Fire TV. You'll be the first point of contact for customers, assisting them through phone, chat, or email. Using various tools, you'll troubleshoot problems in real-time, identify solutions, and communicate effectively to resolve customer issues. In some cases, you may also need to escalate cases for further review. Work Schedule This role requires flexibility in your schedule, as you’ll need to work variable hours to meet customer demand. Shifts can include early mornings, late nights, weekends, and holidays, with a minimum of 40 hours per week. Our operating hours are from 6 am to 11 pm, Sunday to Monday, and your exact schedule will be shared closer to your start date.

Qualifications

To be eligible for this role, you must meet the following requirements: Minimum age: 18 years old Legal eligibility: Must have the right to work in India Language skills: Strong communication skills in English, both written and spoken Technical proficiency: Proficient computer skills Shift flexibility: Available to work a variety of shifts, including weekends and holidays Work environment: A quiet, distraction-free space with a desk and chair Internet connection: A minimum 20 Mbps hard-wired Ethernet connection (Wi-Fi not acceptable) Key Strengths You’ll Bring Inquisitive and solution-oriented mindset Logical, analytical thinking Friendly and customer-focused demeanor Adaptability to change and ability to learn quickly Comfortable multi-tasking in a high-energy environment

Benefits

One of the great advantages of joining Amazon’s Technical Support team is that no prior customer service experience is required. You’ll receive expert training and a comprehensive equipment package that includes two Amazon devices to familiarize yourself with the products you'll be supporting. Additional benefits include: Medical insurance Pension plan Internet allowance Lifestyle perks and retail discounts through our Amazon Extras program Continuous learning and development opportunities Ready to Apply? If this role sounds like the perfect match for you, click the link below to start your application! The entire process, including assessments, will take approximately 3–4 hours, and we recommend completing it in one sitting. You can save your progress between stages, but a continuous session will provide the best experience. We’ll be in touch regarding next steps if your application is successful Apply Job!