Reservation / Sales Agent
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About Us
Bolt Farm Treehouse is an award-winning, mountaintop retreat & spa in Tennessee. We create unforgettable experiences in nature-immersive settings, providing a sanctuary for deep connection and renewal and enabling people to realize their fullest potential. We blend million-dollar views, one-of-a-kind accommodations, and top-tier hospitality to offer premier wellness retreats and romantic getaways where guests can celebrate lifes key moments and reconnect with what truly matters. We strive to be the #1 retreat in America for strengthening relationships, impacting 100,000 people annually through transformative experiences. We cultivate a positive, drama-free workplace where every team member feels valued, supported, and inspired for personal and professional growth. Our team, driven by love and a strong work ethic, creates a positive impact on the world. Meaningful work. Meaningful relationships. Position Summary: As a Reservations/Sales Agent, you will engage with potential guests via phone, email, and chat, utilizing proven sales strategies to convert inquiries into bookings. Your goal will be to provide a memorable customer experience while achieving sales targets and contributing to the overall success of the team. Why Join Us?: Competitive Pay: Rewarding compensation for your hard work. Performance-Based Bonuses: Extra incentives for reaching and exceeding sales targets. Remote Work: Flexibility to work from anywhere. Free and Discounted Stays: Enjoy Bolt Farm Treehouse perks and accommodations. Professional Development: Ongoing opportunities to grow personally and Key Responsibilities: Sales and Reservations: Handle incoming inquiries and convert them into confirmed reservations through phone, email, and chat. Guest Assistance: Help guests select accommodations and services that match their preferences, upselling when appropriate. Reservation Management: Process reservations, payments, cancellations, and re-bookings with accuracy. Revenue Maximization: Use sales techniques to upsell additional services and exceed revenue targets. Customer Service Excellence: Address guest inquiries and concerns promptly, ensuring a seamless experience from start to finish. Requirements: A passion for sales and customer service. Minimum of 2 years of experience in a similar sales or customer service role. Tech-savvy with experience using cloud-based systems and Google Suite. Availability to work weekends (Thursday-Monday). Strong sales, problem-solving, and communication skills. Detail-oriented with excellent organizational abilities. Previous experience in the luxury hospitality industry is a plus Position Type: Full-time Location: Hybrid (Mostly Remote) Note: Referral reward payable after six months of employment. " If you did not receive our email in your inbox, it may have ended up in your spam folder. Please search your inbox for "[email protected]" to locate the message. If you find it in spam, mark it as "Not Spam" to ensure future emails are delivered to your inbox." Apply Job!