Remote/Hybrid - Customer Service Rep. Tampa, FL ONLY (#TCC)

About the position Inktel Contact Center Solutions is seeking Customer Service Representatives for a full-time position based in Tampa, FL. The role involves providing exceptional customer service through various communication channels, addressing customer inquiries, and promoting products. The ideal candidate will have a passion for helping others and a strong desire to resolve customer issues effectively. This position offers a hybrid work environment with training provided both virtually and on-site. Responsibilities • Communicate with customers in a proactive and professional manner across multiple communication channels. , • Respond to questions, provide information, and promote products while meeting or exceeding customer expectations. , • De-escalate customers who are upset with their experience and explore all options to satisfy their needs. , • Identify root causes of inquiries by asking probing questions to determine the best solution. , • Maintain required product knowledge to deliver best-in-class service. Requirements • 2 years of customer service experience in retail, hospitality, or call center environment. , • Excellent interpersonal, verbal, and written skills in both English and Spanish. , • Strong problem-solving skills and a 'can do' attitude. , • Proven record of great attendance. , • Ability to quickly navigate through multiple systems simultaneously. Nice-to-haves • Experience in sales or hospitality. , • Bilingual in English and Spanish. Benefits • Paid training , • Disability insurance , • Health insurance , • Dental insurance , • 401(k) , • Paid time off , • On-the-job training , • Work from home , • Vision insurance , • 401(k) matching , • Life insurance , • Referral program Apply Job!